PK
Portia K
Active since Aug 2017
16
Reviews
0
Industries
Reviews
16 reviews10 months ago
excellent service from Carmen Consul
Have been dealing with different people from my debt hero and it has been a stressful journey which im not finding joy. had a pleasure of dealing with Carmen Consul who has been so kind enough to even call me as this has been my biggest issue. she is patient and very understanding. she offered to assist with my issue and she does follow up not only via email but via phone call. keep on doing amazing work Carmen Consul , we see you and fully appreciated your service
53 replies
17 months ago
great customer service received from Carmen Consul
dealt with Carmen Consul and she was amazing with the service she offered me. she truly know the meaning of customer service and kept to her promise to call me back within few minutes. Thank you for your dedication Carmen. continue shining
0 replies
23 months ago
let my motor plan do what its supposed to do to fix my car please
Im super stressful with the service im receiving from mercedes constantia. I got a warning message last week on the car that i must top up coolant. i drove to the nearest garage and poured coolant and the error dissapeared. drove the car to work. on my way back from work, the warning message came back. i stopped again by the garage to add coolant then drove home. the following morning on my way to work, the message came back and i immediately called mercedes constantia to notify them of the error and that i would like to book the car. my booking was confirmed for monday 3 June but was advise to pass by on friday so they can check maybe its a minor issue. drove to merc constantia on friday 31 May but on my way there, the car switched off on me and i got stuck by freeway next to 14 avenue offramp. called merc to assist and AA came through to tow the car to merc. on tuesday 4th June, Nigel called me to tell me that they working on the car to determine the issue. wednesday 5th June he calls me to tell me that the engine overheated and the technical team says my motor plan would not cover this cost as the warning light was ignored by me. i have been back and forth with Nigel to understand how i must pay to fix the engine whereas im covered on my motor plan and that as soon as the warning came through on my side, i reached out to them for help and that constantia has been servising my car for all this years and they also couldnt fix the issue everytime they service the car. my car was with them few months ago and they never pick up that theres issue on coolant but kept on telling me that all is well with the car. now im strunded with no car while my car is packed at mercedes with no one taking my issue as important instead im being told they escalated the matter to the technical department to give way forward. ive been a loyal merc customers for years and never gave them an issues but now they dont want to fix my car while i took measures as soon as the error came through to try and fix it. i even spoke to Dan ( service manager) to see what can he do. i have motor plan which is supposed to help fix my problem but mercedes wants to punish me for an error that they also missed on their side cos how do you service a car for all this years and never pick up an issue of the coolant. i cant be kept to suffer carless and still be expected to pay to fix engine while ive got cover for it. can for once mercedes take accountability and give customers service to their loyal customers. now im waiting for the technical team which i dont even know if they exist or not to tell me if they will fix my car. im reaching out to whoever is incharge of merc constancia to please hear my cry and do what is right for your customers. can you allow my motor plan to do the job for me so my car can be fixed. im already suffering having to travel back and forth using taxis while im paying a lot on a car that is currently parked at merc with no one fixing it.
53 replies
23 months ago
*********** staff member
Im super frustrated and annoyed by the poor service ive been getting from discovery vitality. Ive been with Discovery for more than 15 years. Previously i was under my husband medical aid & recently moved to my own cover from the 1st May. i then discovered that when i moved to my new policy, they didnt move my vitality along. I called discovery on the 1st may to request everything including my benefits to move to the new plan which i was assured that they have moved everything. i also have a apple watch with i got through my vitality and only pay for it when i dont meet my goals. i was able to track my Gym visit on the App and also see my workout & goals on the App but ever since the move to new plan, i no longer see my gym visits, work out & also goals to reach. ive been calling every day to get this fixed and everytime i get someone new who tells me that they have logged a cal and issue will be resolved in 3-5 days. its now the 21st May and issue still not fixed. my gym visit are also not updating and to make matters worse, when i call, someone will tell me that its been resolved and when i ask them to wait on the line until i can see the app working, they either tell me that they transfering my call and hangs up while i think im being transfered. It looks like all people working in the vitality division are *********** as they not able to fix an issue created by them. I even find myself paying for the watch simply because my gym tracker doesnt update and i constantly go to gym every single day including weekends to ensure i meet my goal. can someone senior please fix my issue as im so frustrated and tired of dealing with people who dont know what they are doing. where is customer service in this regard as you guys are able to see that every 2 days you get a call from me, and new reference is being logged but my problem is never resolved. why do i get penalized from moving from being under my husband to being main member. this is so annoying to say the least. I will wait for resolution from Vitality seniors. my number is 0828862828 Portia Kigonya. medical aid no is 811933611. and i refuse to pay for the watch while i know im reaching my goals every week
0 replies
23 months ago
*********** staff members in the vitality department
Im super frustrated and annoyed by the poor service ive been getting from discovery vitality. Ive been with Discovery for more than 15 years. Previously i was under my husband medical aid & recently moved to my own cover from the 1st May. i then discovered that when i moved to my new policy, they didnt move my vitality along. I called discovery on the 1st may to request everything including my benefits to move to the new plan which i was assured that they have moved everything. i also have a apple watch with i got through my vitality and only pay for it when i dont meet my goals. i was able to track my Gym visit on the App and also see my workout & goals on the App but ever since the move to new plan, i no longer see my gym visits, work out & also goals to reach. ive been calling every day to get this fixed and everytime i get someone new who tells me that they have logged a cal and issue will be resolved in 3-5 days. its now the 21st May and issue still not fixed. my gym visit are also not updating and to make matters worse, when i call, someone will tell me that its been resolved and when i ask them to wait on the line until i can see the app working, they either tell me that they transfering my call and hangs up while i think im being transfered. It looks like all people working in the vitality division are *********** as they not able to fix an issue created by them. I even find myself paying for the watch simply because my gym tracker doesnt update and i constantly go to gym every single day including weekends to ensure i meet my goal. can someone senior please fix my issue as im so frustrated and tired of dealing with people who dont know what they are doing. where is customer service in this regard as you guys are able to see that every 2 days you get a call from me, and new reference is being logged but my problem is never resolved. why do i get penalized from moving from being under my husband to being main member. this is so annoying to say the least. I will wait for resolution from Vitality seniors. my number is 0828862828 Portia Kigonya. medical aid no is 891933511. and i refuse to pay for the watch while i know im reaching my goals every week
0 replies
45 months ago
utterly disgusted by no service received from MTN but you taking our money
im so annoyed by MTN. ive been trying to get hold of them for the past 4 consecutive days and get stuck for more than 30 minutes listening to a machine talking and then then line goes all quite on me. yesterday i got cut off while talking to someone and she never bothered to call me back. can MTN please call me on 0833530495 regarding my contract
0 replies
50 months ago
Im so annoyed by the incompetence of staff at take a lot
I’m a take a lot customer and this time they have failed me. I ordered baby formula which is S26 0-6 months which has a red 1 next to the months. I received the wrong formula delivered to me. My baby is allergic to the formula which was delivered and I went online to request return. I did not receive assistance at all and what pains me is the fact that they delivered a product which I didn’t order and now I had to go buy small formula for my baby since she ran out of formula and I have to give away this wrong formula delivered by take a lot. I basically lost about R400 from take a lot and no one cares to help and it’s their fault for sending wrong formula to me
0 replies
59 months ago
No urgency on customer service
i applied for contract with vodacom 2 weeks ago and the process was quick and simple. within 2 days i received a call from the confirmation department to confirm delivery of my order. while talking with the consultant, i realised that the phone was coming with a new sim card which was not what i wanted. i then explained to the lady that i want to use my existing sim card and she told me that she will cancel the order and re-order again with my sim card to be ported. the re-order process has been the annoying experience for me as up until now, everything was approved and its been more than a week waiting for confirmation department to give me a call. ive been calling vodacom daily to follow up and every day im being told someone will contact me but to date, no one has called me despite my daily follow up. i even ask the previous consultant that i dont want to see myself having 2 contracts as im considering going to another supply to get my contract from then. can someone look into this for me. quote is: 35024184579209
212 replies
78 months ago
NSFAS IS PLAYING WITH PEOPLES EMOTION. YOU WANNA MAKE MORE MONEY ON PEOPLE. SCAMMERS!
I settled my NSFAS account in august and to this day i still get harrased by debt collectors. i called in to request full balance and was given the amount which i paid in full to close off. i called NSFAS & submited proof of payment which they confirm to have received but the account is still not updated. its funny that you used to receive my monthly payment but you chose not to update my final instalment what fustrates me is that your phone doesnt go through, email not valid but you can email us to say we owe you can someone fix my account and send me a settlement letter as i paid my debt in full MS NTOMBIFUTHI MOLAKENG, ID 8108190558083 Nov 2019 Loan Statement Account No: 170287 CELL NO:0828862828
0 replies
88 months ago
NO PAYMENT OR EXPLANATION FROM MIBFA
my child has been getting payment from MIBFA for a year after the death of his father. last years in September, payment stopped without being told why. i called to find out and was told that i need to renew every year which no one had told me about. i then received the renewal forms & submited the documents plus supporting documents in October 2018. i called to follow up if all was in order and was then told that the documents where sent to finance for payments. around Nov i called back to find out if all is in order and was assured that all is in order, i just need to wait for payment around the 18th december. no payment was received in december. then i called first week of Jan and was told that the payment wasnt made because the payment office closed in december but will get payment now in Jan. still no payment to date & today 29/01 i called and the lady from the call centre said i must call back in friday as she sent the query to her supervisor which she couldnt give me the name. no one is able to explain to me as to whats happening instead im using my airtime to keep calling without getting a clear explanation My Child pension number is 7003/266201/20 (Oratile) My name is Portia ( ********** 828) Can someone please assist with this query
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
13 (81.25%)