Mercedes-Benz has lost another customer

It is so unfortunate that luxury automotive brands such as Mercedes-Benz no longer care about customer service. I used to be so proud to be part of the family, until recent experiences quickly painted the reality that Mercedes-Benz values customer acquisition more than customer retention. This sentiment highlights the greed that such brands have come to operate with, driven by profits and nothing else. It is no surprise that the market is flooded with Japanese and Chinese brands such as Toyota, Omoda, Jetour and Chery; that seem to have presented buyers with features that compete comfortably with historic luxury brands while offering better value for money. One could argue it a number of ways, but what's very clear is that Mercedes-Benz will continue to lose market share because there is certainly no care for customers. I guess my money will be going elsewhere, even though our next consideration was going to be another Merc. Quick context here: I extended my warranty by another 2 years, parting with a considerable amount of money, only to be told my service doesn't cover wipers because the warranty is limited (mere wipers). This is seriously a joke, especially since the limitations were not disclosed to me when I sat with the Finance Manager at the dealership itself (in person). What a pity. Perhaps we should all rethink our next automotive purchases if Merc is an option, and maybe Merc should reconsider its retention strategies because the future is not looking promising if this is its idea of a value proposition.