DF
Daisy F
Active since Dec 2020
4
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0
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Reviews
4 reviews2 months ago
Mercedes-Benz has lost another customer
It is so unfortunate that luxury automotive brands such as Mercedes-Benz no longer care about customer service. I used to be so proud to be part of the family, until recent experiences quickly painted the reality that Mercedes-Benz values customer acquisition more than customer retention. This sentiment highlights the greed that such brands have come to operate with, driven by profits and nothing else. It is no surprise that the market is flooded with Japanese and Chinese brands such as Toyota, Omoda, Jetour and Chery; that seem to have presented buyers with features that compete comfortably with historic luxury brands while offering better value for money. One could argue it a number of ways, but what's very clear is that Mercedes-Benz will continue to lose market share because there is certainly no care for customers. I guess my money will be going elsewhere, even though our next consideration was going to be another Merc. Quick context here: I extended my warranty by another 2 years, parting with a considerable amount of money, only to be told my service doesn't cover wipers because the warranty is limited (mere wipers). This is seriously a joke, especially since the limitations were not disclosed to me when I sat with the Finance Manager at the dealership itself (in person). What a pity. Perhaps we should all rethink our next automotive purchases if Merc is an option, and maybe Merc should reconsider its retention strategies because the future is not looking promising if this is its idea of a value proposition.
0 replies
4 months ago
Cielo disregards its customers
It is frustrating to trust a brand and yet it disappoints you without remorse. We purchased 4 items with Cielo Design Quarter, hoping that we'd receive them as Cielo committed, and only 3 were delivered. Upon realising this we contacted the store and were told the final item is on back order. First issue, why did they not communicate, we had to call them. What a total disregard for customers. Interestingly, all items were in stock when we paid. It is clear that Cielo overcommitted itself during the Black Friday season, with no thought app**** to how this may impact customers. This is absolutely unacceptable. What is worse is that the manager could not be bothered to assist us. The only positive thing was the Sales Consultant, who put his best foot forward on his service delivery. We also contacted head office, but nothing could be done as they just kept pushing us towards the store, then what is the purpose of head office? This leads me to question Cielo's business operations and whether it can be trusted as a credible furniture store. I called the Wheco group as well, with a consultant promising to call me back, but nothing. If you are looking for peace of mind when buying furniture, do not choose Cielo Design Quarter, in fact, we should be questioning the Cielo brand in general. Think twice.
53 replies
63 months ago
Edgars, just shut your doors indefinitely!
It's such a shame how the so-called prestige of Edgars has crumbled over the years. Customer service is the worst it has been since I started my account there, and so many people agree with me. I have been charged for cellphone insurance twice over for the last 5 months, and this after one of the consultants assured me that the old one was cancelled, while I was on the phone with her, at the actual store. Now, I'm expected to produce evidence of the cancelation, as the customer - have you ever heard of such nonsense? It's ridiculous, aren't they supposed to be using the same system? I have never in my life experienced such uninformed consultants, who couldn't be bothered about their work ethic or professionalism. I have been fighting this since September last year, still nothing has happened. Dear Edgars, it would be great if you could focus on what really matters, because guess what, we as the customers have been trying to help you stay afloat. But then again, if you're struggling to get the basics right, it's no wonder you're in the position you're in.
0 replies
65 months ago
Super Service - try them and you'll see for yourself
Never have I experienced such aaaaaaaa-mazing service. Miway and Renew-it Bedfordview take pride in their work and service. # GoRenewItBedfordview! #GoMiWay!
56 replies
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