Bad communication from management

<p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>I have a two year old Mercedes CLA which I purchased brand new from Mercedes Umhlanga.In the last four years I have purchased three new vehicles from the dealership.</p> <p>On Friday 24th March 2017 at 8.00am, I noticed a message that come on my car reading, coolant top up. Since I did not know what to do I drove to your Umhlanga dealership. They told me that they will top it up no problem. After they checked the vehicle they said it was losing pressure, so they had to keep it. I asked when they will check it ? They said the same day and get back to me. I asked for a loan vehicle and was told they don’t have any. It took about two hours before they got a driver to drop me off at work.</p> <p>I had to call Mercedes numerous times that afternoon to check on the progress of my car. I was finally told by Tracey, my service advisor, that they did not have the time to even check my car so they will only do so on Monday. Again I was told there was no loan vehicle.</p> <p>On Monday at 09.00am I saw on my tracker that my vehicle has not moved. I then called Tracey, I was told she had not checked on my car and will call me when she has news. Finally at 10.00am I saw my car been moved. Tracey then called me at 11.30am to tell that they have found the fault.</p> <p>An O ring is gone and all have to be replaced. As they do not have the part, which will come on Tuesday, I will only get my car back on Wednesday! Again she has No Loan Cars!</p> <p>Finally on Wednesday at 11.00am my car was ready. I was without a car for five days for a R30.00 O ring!</p> <p>I cannot believe that I received such pathetic service from a brand like Mercedes.</p> <p>The issues I have are listed below:</p> <p>1. Poor communication –I had to continually telephone the dealership.</p> <p>2. No loan car despite being without a car for five days.</p> <p>3.How does it take 3 days to check a car thats under warranty??? If you don’t have enough staff get more! </p> <p> </p> <p>I had to hire a car for five days, which cost me R1800.00,for Mercedes to repair a R30.00 O ring.</p> <p>Mercedes is known to be the brand associated with luxury, class and convenience. This was not the case in my experience.I am totally disappointed from this experience as its not what i would expect from Mercedes Benz.</p> <p>If you need more staff hire them but don’t tarnish the Mercedes brand by providing pathetic service.</p> <p> </p>