Pathetic Service and Incompete staff who do not follow up on client requests

I have not experience such a bad service even after you send email after email but still you do not get what you asked for. I bought my car in October 2018 and my expectations was to be delivered a car first the car was not ready and delayed to pick me up as per their promise. Now the challenge I am still sitting with is to be given an understanding on service book and history. for the past 2 months I am writing to Thulani Sibiya in Inyanga @ Empangeni until today I have not received it. In my understanding as a paying customer I bought a car which all must be explained professionally and I have been asking about a service which I was never told anything about it and was told after I wrote to him that the car will tell me when its time to do service but I received a call from Inyanga and I was told they want to book my car for service when I am in Durban Pinetown to service a car in Empangeni really????