GM
Gugu M
Active since Jun 2017
16
Reviews
0
Industries
Reviews
16 reviews82 months ago
Unprofessional and unethical behaviour of your staff
I have been harassed by Virgin Active Call Centre for the past two months, I was referred to Pinetown Club which has been closed now but now the harassment is even more and I receive the call from very rude who knows no customer agent who speak anyhow and I have been told by 3 people that it has been sorted out. What irritate me more is I never asked for your starter pack or whatever you call it. You consultant ask for the login details which I have blocked since then and added it and I never even had facilities of a personal trainer. If you check my gym member is up to date and Pinetown club manager said he has sorted it out but this is still irritating me I want this be sorted and removed as a matter of urgency
0 replies
87 months ago
Pathetic Service and Incompetent staff who do not follow up on client requests
This is for: McCarthy Inyanga Motors (Empangeni) I have not experience such a bad service even after you send email after email but still you do not get what you asked for. I bought my car in October 2018 and my expectations was to be delivered a car first the car was not ready and delayed to pick me up as per their promise. Now the challenge I am still sitting with is to be given an understanding on service book and history. for the past 2 months I am writing to Thulani Sibiya in Inyanga @ Empangeni until today I have not received it. In my understanding as a paying customer I bought a car which all must be explained professionally and I have been asking about a service which I was never told anything about it and was told after I wrote to him that the car will tell me when its time to do service but I received a call from Inyanga and I was told they want to book my car for service when I am in Durban Pinetown to service a car in Empangeni really????
0 replies
87 months ago
Pathetic Service and Incompete staff who do not follow up on client requests
I have not experience such a bad service even after you send email after email but still you do not get what you asked for. I bought my car in October 2018 and my expectations was to be delivered a car first the car was not ready and delayed to pick me up as per their promise. Now the challenge I am still sitting with is to be given an understanding on service book and history. for the past 2 months I am writing to Thulani Sibiya in Inyanga @ Empangeni until today I have not received it. In my understanding as a paying customer I bought a car which all must be explained professionally and I have been asking about a service which I was never told anything about it and was told after I wrote to him that the car will tell me when its time to do service but I received a call from Inyanga and I was told they want to book my car for service when I am in Durban Pinetown to service a car in Empangeni really????
0 replies
87 months ago
Incmpetent staff not cancelling the contract
I joined planet fitness about two and half years ago, mid year last year my contract ended then I received an sms notifying me that I need to renew or I will be on month on month. I went to the branch in Pinetown in September after I was involved in a car accident that I would like to cancel my membership as I want to go back to my old gym. I was told the guy who joined me had left then spoke to the ladies as reception and I was told they will make a note and I will receive ref via SMS. In Dec I received a call that I had not paid I questioned was told had not cancelled my membership, then requested to cancel I received ref PP ********** 9 again in January 25th I received another sms that I am owing I called the number I was given by the lady who called me in Jan ********** 463 spoke to another lady who gave another ref PP ********** and said I will receive sms then today I received a call from attorneys that I have been handed over. Hell NO! for what? I did my part and I did what I had to do now you telling me that I am owing you? I am not owing planet fitness anything my contract ended and on the 05th of September I went to cancel now you telling me I am owing you when your incompetent staff did not do what they supposed to do then become my fault?
0 replies
88 months ago
Mistreatment of Customer and bad Customer Service
I have not seen such a bad service to the customers and a level of incompetency. I had a tracking device with you guys since 2013 then last year on the 3rd Sept 2018 I was involved in a car accident which leaded the car be written off. I called in cannot recall the date spoke to the lady in service department at that time I did not have incident report case number. In November I received a call from a gentleman who said was following up on a payment I asked him what payment he said for my car tracker I told him I called in Sept to notify what had happened to the car then he said he want a case number to prove that I am telling the truth about the car and that the car had been taken back by insurance. I requested for his email to email he did not then I thought he managed to track because I told him where opened the case. On Friday the 18th January I received an sms stating that I need to pay R199.99 with contact number then I called the number ********** spoke to Constance who said the ID number you have is different *shocked* then at the end told me my account has been handed over. I then explained to her, she said I must call telematics direct which I did. I was on the phone with your people for 36min 28sec First two people I did not take their details who transferred to the 3rd person who name was Rose who told me that my account was with legal she is in accounts that are deactivated then transferred me to Simon the final person who made me even more frustrated and so upset. First part Simon told me all other people from Constance gave me wrong information and none of my call in Sept and the guy who called me are existing its all not proven so I have no case.....*greatest shock* Simon continue to tell me my account was not cancelled and he cannot help me after 13min with him arguing with me and I kept on telling him that I am a customer I want this to be resolved and what you need to cancel this contract and you have to reverse these cost since 3rd Sept 2018 the car was not mine. I am a responsible customer check your records since 2013 I have not had a single unpaid why would I start now and being told handed over.......What nonsense is that? If your customer service people lack communication s****s and don't update your details how is it my problem now I am liable for what?
183 replies
93 months ago
Unaccepted Practice
Good day, I am highly concerned on what RCS is doing on my name, I am tracking all enquiries being done on my name and to discover below: 2018/08/21 RCS MY CHOICE LOA MY CHOICE LOAN ********** OTHER - AS 2018/08/20 RCS MY CHOICE LOA MY CHOICE LOAN ********** OTHER - AS Why you were making enquiries on my ID? I called your call centre no one could answer me transferred from one person to another the last person I spoke to Thandiwe she says she does not know and want to transfer me to personal loans because I have a loan with you? why do you say I have a loan when it was paid up and I received a paid up letter? I want to know who did enquiry for what reason and I want you to explain to me why I appear still owe you? Lastly I want my details be updated on transunion and credit beaurea updated and send me confirmation of it being updated and cleared including the enquiry you made without my knowledge.
159 replies
94 months ago
Harrassed by RCS claiming I am owing them
I am being harassed by RCS for the past week and they claiming I am owing them R334.62 and their rude agent is keep on calling and said they keep the records but I still being harassed and what irritate me most is the fact that I requested paid up letter and was sent to me on the 28th of May but today I am being told I am owing them. What nonsense is that, owing RCS for what? And their irritating calls you answer for 20seconds no one speaks. I want this be sorted as a matter of urgency, even to get a letter I have to log a review for me to get my letter after a week payment was made this is ridiculous and unaccepted behaviour in a client servicing company, even last time I had an issue with your rude agents
106 replies
96 months ago
Unaccepted bahaviour/Service
The service I have been receiving is pathetic, first I had to be told to wait 4-5 days for my payment to reflect then I will get paid up letter then guess what when I called have to wait for another 24-48hrs what nonsense is that and a very rude and arrogant agent Andiswa who did not want to refer me to her team leader who is in the meeting no one else can attend what kind of client service is that?
159 replies
103 months ago
Suspended my account when all their funds were paid
At this point I am a very upset customer due to your service, I had to stay for 2 months to no access to the line and here I was thinking I am at fault to my shocking surprise today I called the call centre to verify all my account is up to day from last month when you block my line? today is the 31st the whole month of September and October is paid and my line only opened today which is already last day of the month so when are you expecting me to use my whole data and minutes in one day? I want it be carried over since it was your fault to suspend when my account is being paid I had to take time off at work to get bank statements to see what is going on
61 replies
106 months ago
Pathetic Service and False Advertising
<p>It has been almost year now I took my contract with Glocell and the reason I took it was cruise package to my shocking surprise it has not happened I kept on being told someone will come back to me until today. This is the 3rd complaint always will come back to me until today, this is the last time I am writting here from here I will take it further as this is against consumers act. What you promise you must deliver - I want confirmation of my cruise time and date I am paying for until today</p>
244 replies
Review Distribution
5 Star
3 (18.75%)
4 Star
2 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (68.75%)