Disappointing After Sale Service

My husband has been driving a Mercedes Benz since I have known him, which is 13 years now and and we have recently experienced the worst service/ support from Mercedes Sandton ever.

His vehicle has been in the repair shop for over 3 months now awaiting spare parts. We do not receive any updates from the maintenance department on the arrival of the spare part unless we call them and the time of arrival for the spare part keeps on changing. This is beyond frustrating as we need to continue paying our monthly installment on the vehicle but without the use of it.

Mercedes Benz South Africa has offered us a rental car but with an excess insurance payment of R70 000.00 should something happen to the vehicle. Absolutely crazy. The the vehicle they offered at R70 000.00 excess is way lower model then what we currently drive.

This is definitely not the care and support that we expect from such an international brand and we are very disappointed in Mercedes Benz

We will definitely think twice before buying another Mercedes Benz again.