MS
Mercedes Sandton
Unclaimed Business
MS
Mercedes Sandton
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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#44
in Automotive
NPS Score
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Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Christine M
1 reviews | Active since Jan 2020
25 Aug 2024, 18:57
Awaiting to be credited.
I took the car in for lights and indicators problems on the 3rd June 24. Paid deposit on the 4th June 24. The light switch needed to be ordered. On the 1st August 24 I took the car back for replacement of the light switch. I have credit on the deposit paid, I was told to wait for the person who assisted in June who at the time was on leave. I am still waiting.
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Christine M
1 reviews | Active since Jan 2020
25 Aug 2024, 18:57
Awaiting to be credited.
I took the car in for lights and indicators problems on the 3rd June 24. Paid deposit on the 4th June 24. The light switch needed to be ordered. On the 1st August 24 I took the car back for replacement of the light switch. I have credit on the deposit paid, I was told to wait for the person who assisted in June who at the time was on leave. I am still waiting.
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Tanya H
1 reviews | Active since Jan 2020
22 Jun 2023, 12:49
Disappointing After Sale Service
My husband has been driving a Mercedes Benz since I have known him, which is 13 years now and and we have recently experienced the worst service/ support from Mercedes Sandton ever. His vehicle has been in the repair shop for over 3 months now awaiting spare parts. We do not receive any updates from the maintenance department on the arrival of the spare part unless we call them and the time of arrival for the spare part keeps on changing. This is beyond frustrating as we need to continue paying our monthly installment on the vehicle but without the use of it. Mercedes Benz South Africa has offered us a rental car but with an excess insurance payment of R70 000.00 should something happen to the vehicle. Absolutely crazy. The the vehicle they offered at R70 000.00 excess is way lower model then what we currently drive. This is definitely not the care and support that we expect from such an international brand and we are very disappointed in Mercedes Benz We will definitely think twice before buying another Mercedes Benz again.
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Tanya H
1 reviews | Active since Jan 2020
22 Jun 2023, 12:49
Disappointing After Sale Service
My husband has been driving a Mercedes Benz since I have known him, which is 13 years now and and we have recently experienced the worst service/ support from Mercedes Sandton ever. His vehicle has been in the repair shop for over 3 months now awaiting spare parts. We do not receive any updates from the maintenance department on the arrival of the spare part unless we call them and the time of arrival for the spare part keeps on changing. This is beyond frustrating as we need to continue paying our monthly installment on the vehicle but without the use of it. Mercedes Benz South Africa has offered us a rental car but with an excess insurance payment of R70 000.00 should something happen to the vehicle. Absolutely crazy. The the vehicle they offered at R70 000.00 excess is way lower model then what we currently drive. This is definitely not the care and support that we expect from such an international brand and we are very disappointed in Mercedes Benz We will definitely think twice before buying another Mercedes Benz again.
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Aadith S
1 reviews | Active since Jan 2020
13 Mar 2023, 07:14
Month 4 with my vehicle and no estimated time of completion yet
I sent my AMG in to Mercedes Sandton early December, there was an issue with the Prop shaft and they are ordering a new one. It has now heading to month 4 that I have not seen my vehicle. All I am told is there was a system migration and that they cannot track exactly where this part is in transit and they cannot tell me anything further and I will have to wait…. 3 months down! I do understand a system change however there has to be a way to manually intervene to find out where the part is eg. Call the Part supplier? Surely it is not good enough to just tell customers you know nothing. My problem has already been 3 months, this could be what?.... 6 months/ 1 Year? I do appreciate the VW that you have rented for me (which I am also paying adhoc monthly rental fees and a deposit held), even newer than my Mercedes and packed with features however I am a MERCEDES AMG customer right? Eventually even a free VW is not cutting it right? I also called Mercedes benz SA, received the same feedback and that I will be contacted weekly however I have never received a single call from them or from the dealership on their own will. The only communication is when I personally make contact and then get them to call me back as you also never get through to anybody once. Imagine how this vehicle will be after already 3 months of not starting? Surely this is going to lead to further problems down the line. Honestly very disappointed, I also work for customers and we simply do not treat them like this, we cannot blame system issues (same message from January) for not being able to update customers on their own property.
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Aadith S
1 reviews | Active since Jan 2020
13 Mar 2023, 07:14
Month 4 with my vehicle and no estimated time of completion yet
I sent my AMG in to Mercedes Sandton early December, there was an issue with the Prop shaft and they are ordering a new one. It has now heading to month 4 that I have not seen my vehicle. All I am told is there was a system migration and that they cannot track exactly where this part is in transit and they cannot tell me anything further and I will have to wait…. 3 months down! I do understand a system change however there has to be a way to manually intervene to find out where the part is eg. Call the Part supplier? Surely it is not good enough to just tell customers you know nothing. My problem has already been 3 months, this could be what?.... 6 months/ 1 Year? I do appreciate the VW that you have rented for me (which I am also paying adhoc monthly rental fees and a deposit held), even newer than my Mercedes and packed with features however I am a MERCEDES AMG customer right? Eventually even a free VW is not cutting it right? I also called Mercedes benz SA, received the same feedback and that I will be contacted weekly however I have never received a single call from them or from the dealership on their own will. The only communication is when I personally make contact and then get them to call me back as you also never get through to anybody once. Imagine how this vehicle will be after already 3 months of not starting? Surely this is going to lead to further problems down the line. Honestly very disappointed, I also work for customers and we simply do not treat them like this, we cannot blame system issues (same message from January) for not being able to update customers on their own property.
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2021, 12:48
Mercedes 2nd Class
Waiting in Sandton service Centre once again service is pathetic from head office to the dealers, exactly the same as a parastatal with no service at all, not even water offered on this boiling hot day of November, the cars maybe reliably but I urge you rather to purchase a BMW where service is first class.MERCEDES ARE PATHETIC
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2021, 12:48
Mercedes 2nd Class
Waiting in Sandton service Centre once again service is pathetic from head office to the dealers, exactly the same as a parastatal with no service at all, not even water offered on this boiling hot day of November, the cars maybe reliably but I urge you rather to purchase a BMW where service is first class.MERCEDES ARE PATHETIC
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Richard K
1 reviews | Active since Jan 2020
17 Dec 2020, 09:06
Poor and unprofessional service
I took a car for a service at Mercedes Sandton on 14 Dec, the car for a service. All this car needed was service. Car was serviced and all was certified as functional. I drove a car but before I got home the car was showing a battery light and shutting down. I managed to take the car to Constatia Mercedes Benz where I was told the battery was not charging. Sadly I'm required to pay for diagnostics again. Logically if the alternator is not charging this started at the Sandton workshop as the car never ever showed such signs. We don't except such challenges from the brand being Mercedes and one may have to request proof that both the alternator and battery were not tampered with.
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Richard K
1 reviews | Active since Jan 2020
17 Dec 2020, 09:06
Poor and unprofessional service
I took a car for a service at Mercedes Sandton on 14 Dec, the car for a service. All this car needed was service. Car was serviced and all was certified as functional. I drove a car but before I got home the car was showing a battery light and shutting down. I managed to take the car to Constatia Mercedes Benz where I was told the battery was not charging. Sadly I'm required to pay for diagnostics again. Logically if the alternator is not charging this started at the Sandton workshop as the car never ever showed such signs. We don't except such challenges from the brand being Mercedes and one may have to request proof that both the alternator and battery were not tampered with.
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