AS
Aadith S
Active since Nov 2018
6
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6 reviews38 months ago
Month 4 with my vehicle and no estimated time of completion yet
I sent my AMG in to Mercedes Sandton early December, there was an issue with the Prop shaft and they are ordering a new one. It has now heading to month 4 that I have not seen my vehicle. All I am told is there was a system migration and that they cannot track exactly where this part is in transit and they cannot tell me anything further and I will have to wait…. 3 months down! I do understand a system change however there has to be a way to manually intervene to find out where the part is eg. Call the Part supplier? Surely it is not good enough to just tell customers you know nothing. My problem has already been 3 months, this could be what?.... 6 months/ 1 Year? I do appreciate the VW that you have rented for me (which I am also paying adhoc monthly rental fees and a deposit held), even newer than my Mercedes and packed with features however I am a MERCEDES AMG customer right? Eventually even a free VW is not cutting it right? I also called Mercedes benz SA, received the same feedback and that I will be contacted weekly however I have never received a single call from them or from the dealership on their own will. The only communication is when I personally make contact and then get them to call me back as you also never get through to anybody once. Imagine how this vehicle will be after already 3 months of not starting? Surely this is going to lead to further problems down the line. Honestly very disappointed, I also work for customers and we simply do not treat them like this, we cannot blame system issues (same message from January) for not being able to update customers on their own property.
0 replies
38 months ago
Month 4 with my vehicle and no estimated time of completion yet
I sent my AMG in to Mercedes Sandton early December, there was an issue with the Prop shaft and they are ordering a new one. It has now heading to month 4 that I have not seen my vehicle. All I am told is there was a system migration and that they cannot track exactly where this part is in transit and they cannot tell me anything further and I will have to wait…. 3 months down! I do understand a system change however there has to be a way to manually intervene to find out where the part is eg. Call the Part supplier? Surely it is not good enough to just tell customers you know nothing. My problem has already been 3 months, this could be what?.... 6 months/ 1 Year? I do appreciate the VW that you have rented for me (which I am also paying adhoc monthly rental fees and a deposit held), even newer than my Mercedes and packed with features however I am a MERCEDES AMG customer right? Eventually even a free VW is not cutting it right? I also called Mercedes benz SA, received the same feedback and that I will be contacted weekly however I have never received a single call from them or from the dealership on their own will. The only communication is when I personally make contact and then get them to call me back as you also never get through to anybody once. Imagine how this vehicle will be after already 3 months of not starting? Surely this is going to lead to further problems down the line. Honestly very disappointed, I also work for customers and we simply do not treat them like this, we cannot blame system issues (same message from January) for not being able to update customers on their own property.
0 replies
38 months ago
Month 4 with my vehicle and no estimated time to complete
I sent my AMG in to Mercedes Sandton early December, there was an issue with the Prop shaft and they are ordering a new one. It has now heading to month 4 that I have not seen my vehicle. All I am told is there was a system migration and that they cannot track exactly where this part is in transit and they cannot tell me anything further and I will have to wait…. 3 months down! I do understand a system change however there has to be a way to manually intervene to find out where the part is eg. Call the Part supplier? Surely it is not good enough to just tell customers you know nothing. My problem has already been 3 months, this could be what?.... 6 months/ 1 Year? I do appreciate the VW that you have rented for me (which I am also paying adhoc monthly rental fees and a deposit held), even newer than my Mercedes and packed with features however I am a MERCEDES AMG customer right? Eventually even a free VW is not cutting it right? I also called Mercedes benz SA, received the same feedback and that I will be contacted weekly however I have never received a single call from them or from the dealership on their own will. The only communication is when I personally make contact and then get them to call me back as you also never get through to anybody once. Imagine how this vehicle will be after already 3 months of not starting? Surely this is going to lead to further problems down the line. Honestly very disappointed, I also work for customers and we simply do not treat them like this, we cannot blame system issues (same message from January) for not being able to update customers on their own property.
0 replies
38 months ago
Month 4 with my car, still no info on when this will be completed
I sent my AMG in to Mercedes Sandton early December, there was an issue with the Prop shaft and they are ordering a new one. It has now heading to month 4 that I have not seen my vehicle. All I am told is there was a system migration and that they cannot track exactly where this part is in transit and they cannot tell me anything further and I will have to wait…. 3 months down! I do understand a system change however there has to be a way to manually intervene to find out where the part is eg. Call the Part supplier? Surely it is not good enough to just tell customers you know nothing. My problem has already been 3 months, this could be what?.... 6 months/ 1 Year? I do appreciate the VW that you have rented for me (which I am also paying adhoc monthly rental fees and a deposit held), even newer than my Mercedes and packed with features however I am a MERCEDES AMG customer right? Eventually even a free VW is not cutting it right? I also called Mercedes benz SA, received the same feedback and that I will be contacted weekly however I have never received a single call from them or from the dealership on their own will. The only communication is when I personally make contact and then get them to call me back as you also never get through to anybody once. Imagine how this vehicle will be after already 3 months of not starting? Surely this is going to lead to further problems down the line. Honestly very disappointed, I also work for customers and we simply do not treat them like this, we cannot blame system issues (same message from January) for not being able to update customers on their own property.
0 replies
81 months ago
Great service, keeping to promises
I needed a bed very urgently (within 2 days). I found this site, chatted to the company using the Bot. Was a very good experience. they advised me on best options within my price range and catered for a cash on delivery method. the bed was delivered as promised. Great service, keep it up.
0 replies
90 months ago
Pathetic customer service in downgrading account - 3 months no progress
Pathetic customer service in downgrading account i have been an Fnb client for more than 10 years of which almost half of this has been a premier client with the premier bundle. Recently i decided to downgrade my Bank account from Premier bundle to an easy account as i needed to use another Bank account and thought that i will move my Fnb account back to Premier or Private at a later stage as i was already offered a private account in the past. By recently i mean i contacted the Bank via phone on the 24th of August 2018 to do this. My credit card was duly settled and closed very soon after this. my cheque account has continued to be a problem. About a month later i contacted the Bank and the team member could not validate me through the app due to technical errors so i needed to go into a Branch. this is when the real frustration started. I went into the branch on Tuesday 13th Nov 2018, i raised my concerns, the consultant could not even help me. they then made me contact premier suite from the branch who seemed to have understood my issue and said they will ensure all my fees since end of August to date will be reversed and my account will be moved to an easy account within 24 hours. 2 days later still not a word from Fnb. I then phone on Thursday and again they sound very sincere and say they will contact me by end of day. Obviously nothing happens and i receive no call. Today (16th Of Nov) i contact the Bank at 11 am. again very apologetic i am promised i will be contacted within an hour. nothing happens by 1.30pm at which point i contact them again. They did something after this because i get a message now that my account has been dowgraded to a GOLD Cheque account. This then drives me nuts. i phone the bank again at 15:30 today and the lady tells me she is not sure but will put me through to telephone banking who will be able to move my account. Telephone banking then tells me if i want to downgrade from GOLD i must come to a branch. I never asked to be on GOLD. Seriously FNB do you not understand me? am i speaking a language that makes no sense to you? after this i get transferred back to premier when i tell the telephone banking person that i should never have been on GOLD. i then ask to be put back to the person who initially picked up the phone on the 15.30pm call. The guy tries but says within those 5 minutes that the person is now gone home and asks if he can help. Do you understand how demeaning it is to have to explain my problem to different call centre agents almost 10 times in 1 week? by the way the fees since my downgrade (which did not happen) have made no sense. since the first call at end of August my fees for a cheque account only has been R209 (01st of Sep), R41.80(07th of Sep), R159.19(01st Oct), R199 (01 Nov) and today when they move me to GOLD by their own wish a further R99.50 and a R2.50 service fee which then takes my account into negative as i have had very little activity on this account. FNB i am disgusted, something has clearly changed as i have in the past spoken very proudly of your service. Please listen to all my calls if necessary (by the way today was almost 1 hour of calls at my own cost. 2 calls were almost 20 minutes each) and sort this out. i am at a point where i am even researching how to engage a Banking Ombuds.
105 replies
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5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
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1 Star
5 (83.33333333333333%)