JL
Jacques L
Active since May 2014
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Non existent customer service
Very poor experience with The Herbalist. Ordered a bundle, not everything arrived. Emailed them, no response. Followed up multiple times, still no response. All details were correct, yet I’m being completely ignored. When a brand can take your money but can’t even reply to emails, that says everything! Extremely disappointing
0 replies
9 months ago
Ongoing Service Issues and Lack of Support
We’ve been loyal Axxess customers for several years without major issues, which is why we chose to stay with the company after moving to our new home and installing fibre. HOWEVER, since the new installation, we’ve experienced constant UDP traffic issues. My initial email was met with a dismissive response claiming that Axxess “does not block UDP traffic.” I find this very hard to accept, given that we had no such problems before the move, and the issue started immediately after the new connection at our new home. Their reply was not only unhelpful, but completely disregarded the context I provided. When asked for proof, I sent a detailed explanation and screenshot, yet four days later, I’ve received no further feedback despite sending a follow-up. Frankly, the lack of support has been incredibly frustrating. As a PAYING customer, I expected more than just automated replies and silence. It's become painfully clear that Axxess is more concerned with billing than actually delivering service or support. At this point, I’m actively looking into other ISPs. I won’t continue supporting a provider that treats loyal customers with such indifference.
0 replies
11 months ago
Heartfelt Thanks for Outstanding Service – Tessa & Estelle
We would like to sincerely thank and compliment Tessa and Estelle from Cycad Estates for their exceptional support and service during both the sale of our previous property and the purchase of our new home. From the very beginning, they were professional, knowledgeable, and incredibly attentive to our needs. They guided us through the sales process with calm confidence, offering honest advice, regular updates, and clear communication every step of the way. Their deep understanding of the market and strategic approach made all the difference in securing a successful sale. When it came to finding our new home, they were patient, responsive, and always willing to go the extra mile to ensure we found a place that truly felt right for us. Their warmth, dedication, and attention to detail turned what could have been a stressful process into an exciting and enjoyable journey. Their teamwork, integrity, and genuine care made this entire experience smooth and positive. We are so grateful to have had them by our side, and we would highly recommend Cycad Estates to anyone looking to buy or sell. Thank you, Tessa and Estelle, Cycad Estates — you truly made this move a wonderful experience for us! Tessa: 082 336 4636 Estelle: 082 376 0236 Jacques & Werner
58 replies
32 months ago
INTERNAL VODACOM *****
internal vodacom ***** and useless staff unable to assist their customers. nearly everyone working there is extremely ***********
180 replies
34 months ago
NO CARE attitude
I unfortunately did not get the name of the agent assisting me. but she was extremely unhelpful and rude. Hisense, how do you have staff like this, she had a NO CARE attitude. Spares Department
0 replies
36 months ago
WORST SERVICE EVER
Parts Department.... WORST SERVICE EVER Both Mashudu & Raven both have a NO CARE attitude towards clients... still waiting for assistance, 6 days now
0 replies
47 months ago
NON-EXISTENT CUSTOMER SERVICE
I do NOT recommend lava fires. Firstly, I asked them how long it would take to order. They advised it will take 4 weeks. I asked it there is any possibility to get the unit sooner, even if they just asked the warehouse in Cape Town. I was told 4 weeks and that’s it, they didn’t even bother to try. I decided to order the unit and they required a deposit payment, after much follow ups to get an invoice I finally received it and I paid immediately. After I had paid my deposit and sent proof of payment I had to follow up to check if they received the POP, they didn’t bother to send me an e-mail or call to advise that POP was received. Just before the 4 week mark I sent through another e-mail to check if the unit will be delivered on time at the Sandton warehouse, I was told they are not sure but a truck is leaving Cape Town and that my unit should be here soon. On the 4 week mark I had to do yet another follow up to check if the unit has arrived, no reply received… after another email sent and they eventually replied to advise that the unit has arrived and that I can collect. I didn’t expect much, however just BASIC customer service is all I wanted – but that was non-existent in this case. I work in an industry where I work with the public direct, when they buy something from me, I send them a confirmation and I also thank them for their support…. You WON’T GET THIS FROM LAVA FIRES. Not a confirmation, not a thank you … nothing. You as the customer have to do the follow ups and try multiple times just to get some info and feedback.. I WILL NOT SUPPORT LAVA FIRES AGAIN AND I CERTAINLY DO NOT RECOMMEND THEM TO ANYONE !!!
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)