The worst service and damages to my car at Mercedes Benz Constantia Kloof

I have had the worst service at Mercedes Benz Constantia Kloof , I first took my car in for service in October 2024, Nishelle Naicker was my service advisor , after collecting the car after sevice , I drove home but could smell oil when I open the vents , she had given me her card , I called her to ask if it’s normal to smell oil , she says yes, because the car was just worked on … I must call if it persists … on Monday I called again and she said if it’s inconsistent then I should not worry , I couldn’t understand the explanation of what it could be, she also mentioned that it would be pointless because if I bring the car and they find nothing wrong they will charge me for looking at the car… and she mentioned by the way that my brakes might need change she forgot to mention it on Friday because she had a busy day and didn’t want to keep my car any further because I was already complaining about my car not being attended to for a full day … she also mentioned it was a very busy day for her. The smell persisted on and off until I pick up there was oil drops were I packed , I made a booking, Mark was my service advisor , I share my complaint about this , he went to have a chat with Nishelle while I was there clearly she denied and Mark told me that it was long after the service, this might not be related … he will strip the car diagnose and advise I was told that only my fuel hose were leaking and everything els was okay, four days after taking back the car, I got an engine light , drove to Mercedes , they diagnosed the car and told me the thermostat was faulty but I can drive the car home and bring it in the next day if which I did. I was handed over to Nishelle Naicke again after specifically asking not to work with her again… she did not disappoint, she off the bat advise that my insurance was going to decline my claim, but she will claim anyway, after then not another word from her , nothing on Tuesday , followed up she **** to her service manager while I was listen on the call she said she responded to the insurance whe the insurance confirmed that they were waiting for pictures from her , Wednesday nothing , Thursday nothing until my constantly calling and nagging on Friday I was given my car, immediately after leaving the dealership I get a deep that the bonnet of the car is not closed , the driver ‘s number was the only number that got answered he asked me to drive back so that he could help me but I was on the freeway and couldn’t turn back, had to wait for my partner at the nearest garage. on Saturday morning while driving out another notification on the car “ check coolant and by the way my tyre pressure is also faulty”

I regret the day I chose that dealership to take my car .

Obviously I am a black woman no one takes my complaints seriously they are just pushed under the carpet and they are waiting for Nishelle to tell her side , maybe she will respond whe she is back from leave .