No regard for the employees

I worked for MERCHANTS SA for 6 not that bad at all however I was retrenched in August and still have not been able to get my UIF as their HR/Payroll department is unable to send the correct forms. They first gave me the incorrect salary schedule and then gave me a UI-19 form with the incorrect remuneration amount. I have been waiting since September for this to be corrected. I was advised that Ernestine Nyenhuis is the only person who could correct this however nothing has been sent. Totally disappointed.