not available after 16 years of supplying

After supplying us with bacteriological agar for the last 16 years, Merck decided overnight to discontinue the product and did not bother to notify us or to offer an alternative. Correspondence to the customer service department went unanswered and we got the message loud and clear; you are not important enough for us to waste time on you.<br> Account value just over R100.000 so that figures.