MV
Michiel A
Active since Dec 2015
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
API rogue agent in industrial property
We decided that we wanted to sell our commercial property to relocate to a different area and contacted several agents whose signs were up in the area. After more than three weeks, this agent finally returned the call and wanted to bring a customer immediately. This before any information about price and commission were even discussed! When he visited he took some pictures to allow him to revisit and value the property properly. He did tour the gentleman around the premises, but we never heard from him again. When we decided to actually go on with putting the business on the market, we contacted three estate agents, of which, one was very much on the ball and the agent from API left a voice note 24 hours later to inform us he would contact us the following morning. That never happened. After signing all the documentation with the active estate agent, she found out that our property was on the internet as 'for sale by API' and the pictures which the agent had taken on his first and only visit were on the website! No official documents in place, no checks done and just plastered on the internet, which is *******. Yesterday I did contact API head office and the gentleman who returned my call would look into the matter and get back to us. Which, now 24 hours later, has not materialized. Yes, the property has been removed from the API website, but obviously with screenshots it is easy to prove it was there. Without any further action from API, all that remains is going to the estate agents board to put a claim through as this kind of rogue behavior is apparently the way that API likes to conduct their business. So potential sellers in the Cape Town area; be aware that your property will be used to fill the site of API so it appears they are a leading estate agent! At present I wonder how many properties on the API site are actual mandates and how many are just '******' information
0 replies
5 months ago
Will never recommend SAHL again; poor performance nowadays!
Disappointing .... for years I have been very enthusiastic about SAHL and their service. To the point where I recommended a good friend to change his home loan to SAHL. He submitted all the necessary paperwork and then ..... it went quiet. very quiet. He did not receive any feedback on a reminder from his side, but recently he was informed by consultant, who he was dealing with, that the procedure had been delayed due to the consultant being in a bad car accident. SAHL now requests all the information to be submitted again .... and obviously my friend is barely interested to change providers after receiving such poor service. Although I feel sorry for the consultant who was in a car accident; a professional institution like SAHL should have put another consultant on the case, rather than just letting the files collect dust and telling their potential customer to re-submit when the consultant returned to office. Even the query that my friend sent after the request to resubmit has not been answered, we have no idea what is happening with the application from August .... Very disappointed in the service of SAHL and I will not recommend them again. Definitely not the same SAHL as I dealt with in the past. How things changed and not for the better.
213 replies
13 months ago
******* occupation of municipal land
According to their promotions; the City of Cape Town will be clamping down on ******* occupation of land .... however, in reality, this only applies to very obvious locations. For the last six months we have been reporting ******* occupants in the Atlantis Industrial area and nothing has been done about it. Contacting the municipality by telephone with the reference number amounts to nothing, although the call center operators are very friendly. So basically one can build everywhere as long as tourist do not see the structure. Now there are only two structures, in a year there will be 20 and the mess they make will be even worse.
0 replies
22 months ago
Upgrade your service at VOX and pay a cancellation service for the old service!
At the end of March we upgraded our internet service from capped to uncapped; all was arranged smoothly but when the invoice came, we were charged a cancellation fee .... "All a mistake" is the version of the sales person, who failed to mention these costs when quoting. It is with the accounts department. Three months later, everyone at Vox is pointing fingers at eachother, meanwhile the have my cancellation fee and think the buck stops there.
159 replies
24 months ago
Stanlib funds allocation
Stanlib, or how money disappears! When I opened the Stanlib account, the payment instruction clearly says that one needs to put the account number as reference (or one's ID). However one and a half year later, Stanlib still has no idea where the money is and it definitely is not in that account. So now they claim one needs to send the POP ... basically meaning that they actually do not even bother with the reference numbers but allocate funds to accounts according to the POP. Tracing the money can only be done by sending POP. In the 1 1/2 year Stanlib has never even bothered to contact me directly after all the queries and today's consultant was rather forceful in claiming that I can only get my money allocated if I do as I am told .... send POP. So for everyone out there missing money at Stanlib .... that's how they operate. Why bother with a reference number .... probably because legally theirs is not the correct procedure ....
53 replies
27 months ago
Vox Telecom, or the brick wall
Vox Telecom, or the brick wall experience. After finally sorting out the mistake in their administration (5 months later), Vox Telecom still does not respond to any question or information. Sure, one gets an automated case number but apparently there is no human being in the company. If you phone in, the consultant will say that they will escalate the case and surely nothing happens. If you phone the debtors department they claim it is the account manager's responsibility and if you (manage to) talk to your account manager, he will say it is in the hands of the debtors department! The errors made are on the side of Vox Telecom but as a customer one spends hours writing emails, phoning, and trying to communicate with them. Not working. Admittedly the technical department is on the ball; quick to respond and willing to help, but unfortunately if the problem is an account issue, they can not assist. Yesterday I spoke to the cancellation department as Vox Telecom has yet to respond to my email of 14 December 2023 and no, I do not pay anything towards an account which is incorrect. To my surprise I spoke to a human being but as you can guess ... he can not assist ... it is up to the debtors department and they rule Vox Telecom supreme! No management available, nobody to assist. So now we probably end up in court as I will refuse to pay the penalties they are now imposing. My advice; stay clear of Vox Telecom!
116 replies
33 months ago
VOX 40% discount ****
In March a flyer was put onto my gate that VOX/Frogfoot was launching fibre in our area. I responded to the flyer and double checked with the sales person whether the 120 days at 40% discount were still the promotion. That was confirmed. The installation of the fibre to the house was not as customer friendly as advertised, but once one has suffered through that procedure, I expected things to go smoothly. Once the installation of the cable is complete, they start invoice you. Whether you still have a contract with another provider or not. Seeing that there a very short notice between notification and installation .. the customer will have to pay double subscription fees if they already have internet. But the accounts department of VOX does not support the 40% discount action, so one gets invoiced and debited for the full amount!!! If you pay the discounted amount only, they simply disconnect the service. Since early July, I have been raising this point with VOX, but after numerous emails, two promises of escallation, one promise of a manager phoning back: NOTHING Nobody from VOX has contacted me about the discount and why it has not been app****. Nobody from VOX has contacted me, besides people going to investigate and never getting back to me. The account manager does not take my calls, nor does he respond to any emails. Obviously if they put a debit order on your account, they will get their hands on the full amount and no way are you ever going to get your discount. If you pay by EFT, you pay the amount agreed upon, but they simply do not connect you to the internet until you pay the full amount. So watch out for this ****!
120 replies
123 months ago
not available after 16 years of supplying
After supplying us with bacteriological agar for the last 16 years, Merck decided overnight to discontinue the product and did not bother to notify us or to offer an alternative. Correspondence to the customer service department went unanswered and we got the message loud and clear; you are not important enough for us to waste time on you.<br> Account value just over R100.000 so that figures.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)