Disappointing and hurtful service by Metro Home Centre Menlyn

My name is Zamo Khuzwayo. My wife, Lerato and I, ordered curtains and paid over R18 000 for our house on the 03rd April 2024. Initially we did and submitted our own measurements. The salesperson Renoo rejected the measurements and insisted on redoing them herself. She visited our house and took the measurements herself. On the 29th April Metro sent its installation team. The curtains badly installed as they left a gaping on the side not covering the entire sliding door. We raised the matter with the salesperson. She asked us to send pictures and videos which we did..She took very long to respond. Eventually, on Monday 20 May Metro sent the installation team to fix the problem. Instead of fixing the problem, the installers only shifted the curtain rail to the side where the gap was, but creating another gap on the other side. This has left us very hurt and disappointed with their service and wasted money. This has to be fixed or our money returned.