Active since Sep 2016
4
Reviews
0
Industries
Reviews
4 reviews23 months ago
Disappointing and hurtful service by Metro Home Centre Menlyn
My name is Zamo Khuzwayo. My wife, Lerato and I, ordered curtains and paid over R18 000 for our house on the 03rd April 2024. Initially we did and submitted our own measurements. The salesperson Renoo rejected the measurements and insisted on redoing them herself. She visited our house and took the measurements herself. On the 29th April Metro sent its installation team. The curtains badly installed as they left a gaping on the side not covering the entire sliding door. We raised the matter with the salesperson. She asked us to send pictures and videos which we did..She took very long to respond. Eventually, on Monday 20 May Metro sent the installation team to fix the problem. Instead of fixing the problem, the installers only shifted the curtain rail to the side where the gap was, but creating another gap on the other side. This has left us very hurt and disappointed with their service and wasted money. This has to be fixed or our money returned.
0 replies
39 months ago
MTN scamming subscribers and misrepresenting their choices when purchasing data and airtime.
My name is Zamo Khuzwayo and my number 083 765 3787 MTN is cheating my airtime and data purchases. I have had my account with MTN since May 2008 on a prepaid basis. During this period MTN, made me choose whether I wanted to use my airtime whenever my data credit was depleted. I elected to block the use of my airtime. Even as recent as on 20th January 2023, MTN sent me an SMS stating that my MN 1GB bundle has expired. My airtime is blocked from being used as my bundle has run out. Secondly, for many years now, since FNB introduced a banking application and a functionality to purchase data and airtime using the Banking App, I have been buying my data using the APP. There is no option to buy data specifically for Youtube and whatever else, but it's just one option, just data which could be used anywhere. On the 24th I recharged my account with 1GB of data at a cost of R85. MTN confirmed that with a series of SMS, as they usually do. This phone I hardly use, because I have another phone account with another service provider and on contract. So I have plenty on data from there, in addition to an uncapped wi-fi at home. So, usually, my MTN data and airtime purchases last me for up to a month if not more.However, lately,my data and airtime have been getting depleted very fast until I had to enquire this morning, 30 January 2023. Before calling the call centre, I attempted to log into a virtual meeting, but discovered that I couldn't because the phone said I am off line. I checked my data and airtime balance I discovered that I had just under 1GB of data and all of sudden, airtime I loaded on Friday was gone. So I could understand that how come I couldn't login into a meeting when I had data. After restarting my phone, but still being unsuccessfuly, I called the call centre. The consultant informed me that I had data for Youtube and other social media services which I couldn't explain. She also informed me that my phone was not using airtime instead of data. She also said there was no record on the MTN system me purchasing data on the dates I mentioned. Although I had a typical series of SMSs which one receives whenever purchasing data and airtime from MTN confirming this. When I enquired how did the use of my airtime suddenly became unblocked when I had long time ago elected not to use it, and also the most recent SMS from MTN had confirmed this, she couldn't answer this, except to refer me to some numbers to dial. So, I need MTN to return my data to normal data because I did not purchase data for Youtube and videos. This is scamming customers of their hard earned money.
0 replies
67 months ago
Persistent Incorrect Billing, Neglected Complaint and Deceitful Marketing
Account Number 149902496895/ Service Number 0128138476 My Name is Zamokwakhe Khuzwayo. My number is 083 765 3787 In May 2020 I took out a 24 months Fibre Line (wifi) contract which was promoted on TV by Telkom for a R499.00 a month of UNCAPPED WIFI Access, including installation and a router. In addition, there was also an offer for 3 months free to the first 1000 customers. Indeed I was not billed for the first 3 months. However, when Telkom eventually billed me on the 25th September 2020, the billing was way in access of the R499.00 for wi-fi (fibre). I called in on 28 September 2020 ( Ref. 5887379) and I spoke to a Call Centre Agent named Verda. Verda confirmed that there had indeed been an error in the billing, as she could confirm that I had taken out the contract when there was the above mentioned promotion. She undertook to escalate the matter. She indicated that to rectify the error, Telkom was either going to correct and send me a revised invoice or should the debit order occur before the error is rectified, the October 2020 invoice would have the amount by which the September 2020 bill was inflated passed as credit. Sadly, the September 2020 invoice was not rectified until the debit order date of 15 October passed. I then expected the October 2020 invoice to be accurate also taking into account the error of September 2020 . I called their call centre twice without success. I then visited two of Telkom Stores to seek assistance. ( Wonderboom Junction Mall, Annlin, Pretoria) and Mooi River Mall, Potchefstroom). Disappointingly, neither of the officials could assist as they indicated that my account (fibre line) was not reflecting on their systems. I have today received the October 2020 invoice. The invoice does not reflect any of the correction which was promised. Instead, it yet again charges me a normal tariffs not the expected R499.00 which was advertised and agreed to when I took out the contract in May 2020. I need an intervention because I have done all possible to have the matter rectified. It takes between 20-30 minutes to get through to Telkom Call Centres. It also takes an effort to visit Telkom Centres. At times, one only finds out after queuing for hours that the branch does not offer full service, as it may be a franchise. Notwithstanding all of this, I have tried it all. The extra R386 which Telkom charges me is unfair and exerts an unauthorized costs on my budget. This will translate to R 4 638.72 in 24 months.
0 replies
116 months ago
Excellent customer service
<p>This is just to say thank to Thapelo Masinga for his excellent service today. He saved R500.00 from monthly premiums.</p>
53 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)