Metro Lifestyle
2.6|95 reviews
P
Professional
1 reviews | Active since Member
31 May 2025, 13:10
Absolutely shocking experience
Absolutely shocking experience. I returned goods to Metro Lifestyle Montana within 2 days, in perfect condition, and they accepted the return without issue BUT THEN REFUSED TO ISSUE A REFUND ! The items are back in their store, yet they’re playing ridiculous games like, “We don’t have cash in store,” or “We need your bank account confirmation letter and ID.” Seriously? For a refund of less than R2000? Completely unacceptable. To make matters worse, the manager was incredibly rude and showed zero regard for customer service. This kind of treatment is insulting and completely unprofessional. Completely ********* business practice. Shop here at your own risk. I won’t be going back.
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Replies (53)Metro Lifestyle's replyOfficial
02 Jun 2025, 09:47Good day ShelsFull OfHappiness,
Thank you for your feedback. We sincerely apologise for your experience at our Montana branch. This is certainly not the standard of service we aim to uphold.
While our refund policy does require certain documentation for EFT refunds due to security and compliance reasons — especially when no original payment was made via cash — this should have been clearly explained to you in a courteous and respectful manner.
We take your concerns about staff conduct seriously and will be investigating this matter internally. Please allow us the opportunity to make this right.
Kindly email us at info@metrolifestyle.co.za with your contact details and proof of return so we can urgently follow up and resolve this.
Your satisfaction matters to us.
Kind regards,
Metro Lifestyle Customer Care
Thank you for your feedback. We sincerely apologise for your experience at our Montana branch. This is certainly not the standard of service we aim to uphold.
While our refund policy does require certain documentation for EFT refunds due to security and compliance reasons — especially when no original payment was made via cash — this should have been clearly explained to you in a courteous and respectful manner.
We take your concerns about staff conduct seriously and will be investigating this matter internally. Please allow us the opportunity to make this right.
Kindly email us at info@metrolifestyle.co.za with your contact details and proof of return so we can urgently follow up and resolve this.
Your satisfaction matters to us.
Kind regards,
Metro Lifestyle Customer Care
Best regards,
Metro Lifestyle's reply02 Jun 2025, 09:47
Official
Good day ShelsFull OfHappiness,
Thank you for your feedback. We sincerely apologise for your experience at our Montana branch. This is certainly not the standard of service we aim to uphold.
While our refund policy does require certain documentation for EFT refunds due to security and compliance reasons — especially when no original payment was made via cash — this should have been clearly explained to you in a courteous and respectful manner.
We take your concerns about staff conduct seriously and will be investigating this matter internally. Please allow us the opportunity to make this right.
Kindly email us at info@metrolifestyle.co.za with your contact details and proof of return so we can urgently follow up and resolve this.
Your satisfaction matters to us.
Kind regards,
Metro Lifestyle Customer Care
Thank you for your feedback. We sincerely apologise for your experience at our Montana branch. This is certainly not the standard of service we aim to uphold.
While our refund policy does require certain documentation for EFT refunds due to security and compliance reasons — especially when no original payment was made via cash — this should have been clearly explained to you in a courteous and respectful manner.
We take your concerns about staff conduct seriously and will be investigating this matter internally. Please allow us the opportunity to make this right.
Kindly email us at info@metrolifestyle.co.za with your contact details and proof of return so we can urgently follow up and resolve this.
Your satisfaction matters to us.
Kind regards,
Metro Lifestyle Customer Care
Best regards,