********* business practice

Terrible customer service & ********* business practice. I bought a kettle with a 1 year guarantee (can convert to 2 years if you register with Mellerware). Within less than 6 months it stopped working. I returned the kettle in good condition with the slip. They refused to refund me or give me in store credit to buy a new one - said the element had burned out because I did not clean the kettle properly, to remove the calcium. When I asked how often that should be done, they said it should be done every 6 months. But the kettle was not even 6 months old! Shocking that they refuse to uphold their promise of a warranty…