They suck

They suck. They changed their purchasing channels, but did not notify their clients. In fact, they have not even updated their website to reflect the new payment options.

The help desk should be renamed the "useless desk" because they do not answer the phones. They also do not reply to emails. They do respond to WhatsApp messages, but you will have to wait a few hours for the response. More frustrating, the responses you receive are copy and pasted from a pre-written script. I.e. the responses are not tailored to your query. As part of the new purchase system, you can no longer buy tokens from their app. Instead you have to use a new website named Property wallet (they call it an "app" but there is NO app). Property wallet charges a 1% service fee on top of the 7.95% service fee Metro is already charging you. This means that 8.95% of your money goes to paying Metro and this other company, NOT towards buying water.

You can buy it from a shop or buy from your bank (if your bank has this option) but then you will pay a 3.6% service charge on top of Metro's 7.95% service charge.

Your last option is to buy water via an EFT. This is the only method for which you won't pay an additional service charge. HOWEVER, this option relies on Metro checking your proof of purchase and then emailing you the token number. Five days later, we're still waiting.

Metro prepaid is a nice thing for landlords, but sucks for tenants.