AB
Anja B
Active since Dec 2018
7
Reviews
0
Industries
Reviews
7 reviews9 months ago
They suck
They suck. They changed their purchasing channels, but did not notify their clients. In fact, they have not even updated their website to reflect the new payment options. The help desk should be renamed the "useless desk" because they do not answer the phones. They also do not reply to emails. They do respond to WhatsApp messages, but you will have to wait a few hours for the response. More frustrating, the responses you receive are copy and pasted from a pre-written script. I.e. the responses are not tailored to your query. As part of the new purchase system, you can no longer buy tokens from their app. Instead you have to use a new website named Property wallet (they call it an "app" but there is NO app). Property wallet charges a 1% service fee on top of the 7.95% service fee Metro is already charging you. This means that 8.95% of your money goes to paying Metro and this other company, NOT towards buying water. You can buy it from a shop or buy from your bank (if your bank has this option) but then you will pay a 3.6% service charge on top of Metro's 7.95% service charge. Your last option is to buy water via an EFT. This is the only method for which you won't pay an additional service charge. HOWEVER, this option relies on Metro checking your proof of purchase and then emailing you the token number. Five days later, we're still waiting. Metro prepaid is a nice thing for landlords, but sucks for tenants.
0 replies
27 months ago
Being punished for someone else's ******* behaviour
I recently made my first ever insurance claim and I was completely disillusioned with dotsure. The whole reason I decided to ensure my car with dotsure is because of the zero-excess option. I didn't want to have to worry about finding several thousands of Rands to cover a huge excess if I was ever unfortunate enough to be involved in a vehicle accident. There were other insurance companies that offered lower premiums than the quote I got from dotsure, but none of them offered a zero excess. Originally, I was happy with dotsure and recommended them to my family and friends. But then I was the victim of a hit and run. While at a shop (i.e. my car was legally parked and I wasn't in it), someone drove into my car, causing damage and then drove off. This happened during the festive season so I waited until the panel beaters reopened so that I could get a quote before contacting dotsure (under my policy I'm not covered for damages below R5000 so I first needed to find out how much the repair would be). Once I received the quote, I contacted dotsure and at first, I was happy with the service. The lady that I spoke to was friendly and helpful. However, she then informed me that I had a R2 500 excess. I explained that under my policy I have a zero excess. I was then told that because I did not provide them with the details of the third party (i.e. the person that drove into my car) I was liable for the R2 500 excess. I tried to explain that I would love to give them the person's details, but the person that drove into my car drove off. I never saw the person. It is impossible for me to provide the details of the third party. But this did not matter. I said that I was not going to accept it and after speaking to her team leader, it was decided to first assess the damage and then we can discuss the situation. My interaction with the assessor was positive though. I explained that I had never made an insurance claim before and I have very little knowledge about cars. He was friendly and patient with me, explained why the quote I got was unreasonable and recommended I get a second quote. I did and it did turn out the first company that I went to were over-quoting. The amount required to fix my car was determined and I was happy. Without any further consultation I received an email from a "no-reply" email address informing me that the damage amount was *** and that they are deducting R2500 from that amount because "No 3rd party vehicle involved or Claim in the first 6 months of the inception of the policy". They paid the claim, minus the R2 500 without first contacting me. I contacted dotsure again. I again explained what happened but was told that because I could not give the details of the third party they then view it as "no third party involved". I tried to plead my case, spoke to people in higher management, but they just did not care. It is obvious from the damage to my car that I could not have caused the damage (cars do not move sideways), but they still didn’t care. I diligently pay my monthly premium and I drive carefully. But that doesn’t matter. It’s a few weeks later and I still haven’t taken my car for repair because, like most people, I don’t have R2 500 lying around. I’m really disappointed in dotsure.
58 replies
42 months ago
Worst ISP ever
Worst ISP ever. Went without Internet for 34 days. I opened several tickets, I called several times and it still took 34 days. The reason, they jusy do not care. I cancelled their service and wouldn't go back if they paid me. Don't waste your time and money.
0 replies
56 months ago
Thank you
I just want to thank Makro Cape Gate for their amazing client service. All the staff are always friends, efficient and ready to help. The isles are big so social distancing is possible and they have consistently (since the beginning of the pandemic) enforced all the COVID-19 safety measures with both their staff and customers. And lastly, they always have stock of the products you are looking for, including the products on special. Thank you for the great job you're doing. I always leave your store with a smile on my face.
53 replies
60 months ago
Violation of Protection of Personal Information Act 4 of 2013
I was contacted by one of your sales people today. I told the lady I was not interested and to please take my name and number off your calling list. She then informed me that is not possible and continued to try and sell me one of your products. I then tried to explain to her that it is against the law (Protection of Personal Information Act 4 of 2013) to continue to use my personal information after have explicitly stated that they are not allowed to use my data. She got irritated with me and said that it was impossible to remove me from the list as my information was in the database. I then got irritated and told her that they are not allowed to use my information or phone me again. She then hung up the phone. This is not the first time that I have received unsolicited calls from MTN. I have never had an MTN contract or even pre-paid and I have never given my information to MTN. I realize that you most likely bought my information from a third-party, which unfortunately is not illegal. However, once I have withdrawn/refused consent for the use of my personal data to contact me, you MUST, by law, refrain from using my personal information immediately. The number that contacted me was: 011 053 4519. The call occurred at 16:26. So, stop calling me and remove all my information from your database. If not, I will lay a complaint with the Information Regulator.
0 replies
63 months ago
Engen Protea Heights staff are amazing
The petrol attendants at Engen Protea Heights (corner of Brackenfell Blvd & Protea Rd) are amazing. You will not find friendlier or better service anywhere.
0 replies
89 months ago
Unsolicited, unending SMS advertising
I am so tired of receiving SMS's from DirectAxis. I have never had any contact with them, so the only way they could have obtained my cellphone number is by buying it from a third-party, which is illegal. I think your business practices are disgusting. Going after people and using emotive language such as "do what is important to you..." "Dream it, Plan it, DO IT!" to manipulate people into taking out loans. That kind of behaviour shows the moral fibre (or lack of it) of a company. You should be ashamed of yourselves.
210 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)