Complaint: Ongoing Poor Service on Metrobus Route 45 – 05:30 Bus Missing for 3 Weeks

Complaint: Ongoing Poor Service on Metrobus Route 45 – 05:30 Bus Missing for 3 Weeks

Dear Metrobus / Hello Peter,

I am writing this message as a deeply frustrated and disappointed commuter who relies on Metrobus daily to get to work. I am extremely dissatisfied with the poor customer service and unreliable performance, especially on Route 45.

The first bus scheduled at 05:30 has not shown up for the past three weeks. Every day, we are met with the same vague excuse: “the bus broke down.” What’s even more frustrating is the complete lack of urgency or care from your staff to resolve this issue. We ask for updates, but no real solutions are given. It’s as if the needs of your loyal commuters simply don’t matter.

Because of this, I have had to spend money daily on taxis and Ubers just to get to Gandhi Square in time to catch my 06:00 Sandton bus. The next Route 45 bus only arrives at 06:30, which is far too late for my schedule. This situation is costing me not just money, but also peace of mind.

Three weeks of this nonsense is unacceptable. I urge Metrobus to treat this matter seriously — commuters like me are not fools. We deserve reliable service and accountable management. Please do something urgently about the 05:30 bus on Route 45, and stop feeding us weak excuses.