AS
Ashley S
Active since Jun 2025
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
4+ Hour Delay, No Communication, Missing Items – Pick ‘n Pay The Glen via Mr D
I placed an order through Mr D from Pick ‘n Pay The Glen at 15:53. I only received my order at 20:26, more than 4 and a half hours later, for just 11 items. During this entire time, I received no meaningful updates regarding the delay. I had to personally contact support because there was zero communication about what was happening with my order. When I eventually called, I was even advised to cancel, which is unacceptable after waiting hours with no prior updates. To make matters worse, some of the items in my order were not available. There was no proactive communication about substitutions or stock issues either. This is not the first time I’ve experienced poor service with this store through Mr D. The lack of communication, excessive delay, and missing items reflect extremely poor service standards. I am very disappointed and would like a proper explanation and resolution regarding this matter.
0 replies
8 months ago
Urgent Refund Request – Multiple Unauthorized Uber One Charges
Dear Uber Support, I am writing to formally lodge a complaint regarding multiple unauthorized charges on my account for the Uber One membership. Over the past two months, I have been double charged for my subscription. I only became aware of this issue yesterday, when I noticed: • A debit of R50 yesterday, • Another debit today, and • An additional scheduled debit on my usual billing date tomorrow. This amounts to triple charging within one cycle. I have also realized that similar overcharges have occurred in previous months without my knowledge. I have supporting evidence of these debits and request that all incorrect charges be urgently refunded. I further request confirmation that my account will not continue to be billed multiple times for the same subscription. Please treat this matter as urgent, as these repeated unauthorized debits are unacceptable. I look forward to your immediate response and resolution.
0 replies
11 months ago
Complaint: Ongoing Poor Service on Metrobus Route 45 – 05:30 Bus Missing for 3 Weeks
Complaint: Ongoing Poor Service on Metrobus Route 45 – 05:30 Bus Missing for 3 Weeks Dear Metrobus / Hello Peter, I am writing this message as a deeply frustrated and disappointed commuter who relies on Metrobus daily to get to work. I am extremely dissatisfied with the poor customer service and unreliable performance, especially on Route 45. The first bus scheduled at 05:30 has not shown up for the past three weeks. Every day, we are met with the same vague excuse: “the bus broke down.” What’s even more frustrating is the complete lack of urgency or care from your staff to resolve this issue. We ask for updates, but no real solutions are given. It’s as if the needs of your loyal commuters simply don’t matter. Because of this, I have had to spend money daily on taxis and Ubers just to get to Gandhi Square in time to catch my 06:00 Sandton bus. The next Route 45 bus only arrives at 06:30, which is far too late for my schedule. This situation is costing me not just money, but also peace of mind. Three weeks of this nonsense is unacceptable. I urge Metrobus to treat this matter seriously — commuters like me are not fools. We deserve reliable service and accountable management. Please do something urgently about the 05:30 bus on Route 45, and stop feeding us weak excuses.
0 replies
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