Useless, useless, useless

My son has been taking a 6:30am bus from Westgate Mall to Sandton via MTN passing Northcliff, the bus hasn't been coming, he is always late for school because the 7:00 o' clock bus gets him to school late, nothing was communicated and when I asked the ladies that are normally by the bus terminal driving a white car, they are telling me the 6:30 bus is no longer operating, they have combined the 6:00 and 6:30, she's not even sure what time it leaves westgate mall. I am trying to call the numbers on your website and no one is answering. I am so frustrated, it's exam time and our kids cannot afford to get to school late. When they get there they are panicking, they can't focus and have anxiety. This is pathetic. Aren't any of you parents? Didn't you see the necessity to inform us? This is so unprofessional, it's like people don't know what they are doing. You can't at least just put a note at the bus terminals? Metrobus is just useless, you don't deserve our support.