I am very disappointed with the service from MetroFibre/Metro Connect

I am very disappointed with the service from MetroFibre. The 2.4GHz band on my connection is not working, and I logged a support call last week. To date, the issue has not been attended to, nor have I received any proper feedback.

It’s frustrating to pay for a service that is not functioning as it should, and even more frustrating when support queries are left unresolved. I expected quicker turnaround and accountability from a service provider of this size.

I hope MetroFibre can urgently resolve this matter and improve response times for their customers