M
METROCONNECT
Claimed Business
M
METROCONNECT
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
-100Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIP
Itumeleng P
1 reviews | Active since Jan 2020
13 Feb 2026, 07:49
30-day free pass access Not Loaded
I registered on their website and paid an activation fee for a prepaid service around last month. That time I still held an account with MetroFibre. The first time one of their install agents came through, he saw that I still had an account with MetroFibre. He said he can't do the install until my service with MetroFibre is terminated, told me to get to it and call him when the service is terminated. I then terminated my service with MetroFibre who scheduled the said termination for end of January. On Thursday the 5th of Feb, MetroConnect sent their agent to come and do the installation. But there was no connection. I notified their office; they then sent me a document on Feb 8th (Sunday). On Tuesday (Feb 10th) I managed to complete the activation but couldn't confirm if it went through because the free 30-day network access was not loaded. On Wednesday I managed to load a one-day access just to test if the connection was activated. I tested it and it was indeed activated. I then notified them that I managed to complete the activation, but they need to load my 30-day free pass as per their package activation agreement. The are not responding, I'm being ignored. This whole process should have taken a day, on the installation day. They don't communicate, to tell you what's next, they don't have a process to tell customers what they need to do after installation to actually be able to connect. If the expectation is that customers have to self-activate, they should tell them in advance before the installation is done. This way the customer can do it immediately after installation. The 30-day free pass should be activated as soon as the activation is completed, that way the customer can test the connection and be online immediately. This whole process included me having to initiate communication to say the device is installed but I can't connect. They don't even bother to respond; I have to keep asking them to respond to my emails. I still don't have my 30-day free pass, no response from MetroConnect. The admin service is just ridiculous; they don't respect their customers. If you are selling a service, you need to have a process in place to have it activated and not wait for customers to keep running after you. Irate Customer
Helpful (0)
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Itumeleng P
1 reviews | Active since Jan 2020
13 Feb 2026, 07:49
30-day free pass access Not Loaded
I registered on their website and paid an activation fee for a prepaid service around last month. That time I still held an account with MetroFibre. The first time one of their install agents came through, he saw that I still had an account with MetroFibre. He said he can't do the install until my service with MetroFibre is terminated, told me to get to it and call him when the service is terminated. I then terminated my service with MetroFibre who scheduled the said termination for end of January. On Thursday the 5th of Feb, MetroConnect sent their agent to come and do the installation. But there was no connection. I notified their office; they then sent me a document on Feb 8th (Sunday). On Tuesday (Feb 10th) I managed to complete the activation but couldn't confirm if it went through because the free 30-day network access was not loaded. On Wednesday I managed to load a one-day access just to test if the connection was activated. I tested it and it was indeed activated. I then notified them that I managed to complete the activation, but they need to load my 30-day free pass as per their package activation agreement. The are not responding, I'm being ignored. This whole process should have taken a day, on the installation day. They don't communicate, to tell you what's next, they don't have a process to tell customers what they need to do after installation to actually be able to connect. If the expectation is that customers have to self-activate, they should tell them in advance before the installation is done. This way the customer can do it immediately after installation. The 30-day free pass should be activated as soon as the activation is completed, that way the customer can test the connection and be online immediately. This whole process included me having to initiate communication to say the device is installed but I can't connect. They don't even bother to respond; I have to keep asking them to respond to my emails. I still don't have my 30-day free pass, no response from MetroConnect. The admin service is just ridiculous; they don't respect their customers. If you are selling a service, you need to have a process in place to have it activated and not wait for customers to keep running after you. Irate Customer
0
Replies (0)NS
Nwabisa S
1 reviews | Active since Jan 2020
28 Sept 2025, 06:17
Long periods of maintenance with no connection
Worst service received from this company. It’s almost a week now with no internet connection. I keep calling and getting passed around from Connect to Fibre to Go it’s so frustrating with no clear indication to when the internet connection will be resolved. I paid for interview connection only to sit with no internet and no ETR!!!!!!
Helpful (0)
|Replies (0)NS
Nwabisa S
1 reviews | Active since Jan 2020
28 Sept 2025, 06:17
Long periods of maintenance with no connection
Worst service received from this company. It’s almost a week now with no internet connection. I keep calling and getting passed around from Connect to Fibre to Go it’s so frustrating with no clear indication to when the internet connection will be resolved. I paid for interview connection only to sit with no internet and no ETR!!!!!!
0
Replies (0)GT
Gontse T
1 reviews | Active since Jan 2020
26 Sept 2025, 14:53
****med
High level ****! The only thing that works with this company is their ability to deduct money that’s all. Everything else is not any bit their business. Sent a message on their “fast WhatsApp line” regarding not being able to purchase activation, sent the message at 08:43 and received a response at 14:54 to logout and login again that’s how incredibly fast they are. Paid 440 for “access”, but somehow I still have no access. Sent a message on the live chat and the response received was basically “shame, can’t help though”. Honestly the worst service ever. If you need reliable always connected and easy query resolution look else where. This is not it! This a just a money making scheme
Helpful (0)
|Replies (0)GT
Gontse T
1 reviews | Active since Jan 2020
26 Sept 2025, 14:53
****med
High level ****! The only thing that works with this company is their ability to deduct money that’s all. Everything else is not any bit their business. Sent a message on their “fast WhatsApp line” regarding not being able to purchase activation, sent the message at 08:43 and received a response at 14:54 to logout and login again that’s how incredibly fast they are. Paid 440 for “access”, but somehow I still have no access. Sent a message on the live chat and the response received was basically “shame, can’t help though”. Honestly the worst service ever. If you need reliable always connected and easy query resolution look else where. This is not it! This a just a money making scheme
0
Replies (0)EM
Eddie M
1 reviews | Active since Jan 2020
9 Sept 2025, 08:01
I am very disappointed with the service from MetroFibre/Metro Connect
I am very disappointed with the service from MetroFibre. The 2.4GHz band on my connection is not working, and I logged a support call last week. To date, the issue has not been attended to, nor have I received any proper feedback. It’s frustrating to pay for a service that is not functioning as it should, and even more frustrating when support queries are left unresolved. I expected quicker turnaround and accountability from a service provider of this size. I hope MetroFibre can urgently resolve this matter and improve response times for their customers
Helpful (0)
|Replies (0)EM
Eddie M
1 reviews | Active since Jan 2020
9 Sept 2025, 08:01
I am very disappointed with the service from MetroFibre/Metro Connect
I am very disappointed with the service from MetroFibre. The 2.4GHz band on my connection is not working, and I logged a support call last week. To date, the issue has not been attended to, nor have I received any proper feedback. It’s frustrating to pay for a service that is not functioning as it should, and even more frustrating when support queries are left unresolved. I expected quicker turnaround and accountability from a service provider of this size. I hope MetroFibre can urgently resolve this matter and improve response times for their customers
0
Replies (0)jV
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Musa J
1 reviews | Active since Jan 2020
28 Mar 2025, 12:40
Metrofibre MetroConnect Incompetence
We app**** for metroconnect (Metrofibre Prepaid) on 2025-03-12, we paid the activation fee on that same day, installation was done on the 14th. There was a problem with our stand, so the people from Hi Tech came and fixed it, Metroconnect has been giving us a run around with activating the service. Everyday they've been telling us that they are gonna push through the activation, but to no avail.
Helpful (0)
|Replies (0)MJ
Musa J
1 reviews | Active since Jan 2020
28 Mar 2025, 12:40
Metrofibre MetroConnect Incompetence
We app**** for metroconnect (Metrofibre Prepaid) on 2025-03-12, we paid the activation fee on that same day, installation was done on the 14th. There was a problem with our stand, so the people from Hi Tech came and fixed it, Metroconnect has been giving us a run around with activating the service. Everyday they've been telling us that they are gonna push through the activation, but to no avail.
0
Replies (0)MM
Mashudu M
1 reviews | Active since Jan 2020
20 May 2024, 10:31
refund not done
I have app**** for my refund from March 2024 and they havent paid my money the ticket number is 207637 when I call I am always told that its with the finance depart for over 2 months with no progress my ticket number is 207637
Helpful (0)
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Mashudu M
1 reviews | Active since Jan 2020
20 May 2024, 10:31
refund not done
I have app**** for my refund from March 2024 and they havent paid my money the ticket number is 207637 when I call I am always told that its with the finance depart for over 2 months with no progress my ticket number is 207637
0
Replies (0)sM