IP
Itumeleng P
Active since Mar 2009
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
30-day free pass access Not Loaded
I registered on their website and paid an activation fee for a prepaid service around last month. That time I still held an account with MetroFibre. The first time one of their install agents came through, he saw that I still had an account with MetroFibre. He said he can't do the install until my service with MetroFibre is terminated, told me to get to it and call him when the service is terminated. I then terminated my service with MetroFibre who scheduled the said termination for end of January. On Thursday the 5th of Feb, MetroConnect sent their agent to come and do the installation. But there was no connection. I notified their office; they then sent me a document on Feb 8th (Sunday). On Tuesday (Feb 10th) I managed to complete the activation but couldn't confirm if it went through because the free 30-day network access was not loaded. On Wednesday I managed to load a one-day access just to test if the connection was activated. I tested it and it was indeed activated. I then notified them that I managed to complete the activation, but they need to load my 30-day free pass as per their package activation agreement. The are not responding, I'm being ignored. This whole process should have taken a day, on the installation day. They don't communicate, to tell you what's next, they don't have a process to tell customers what they need to do after installation to actually be able to connect. If the expectation is that customers have to self-activate, they should tell them in advance before the installation is done. This way the customer can do it immediately after installation. The 30-day free pass should be activated as soon as the activation is completed, that way the customer can test the connection and be online immediately. This whole process included me having to initiate communication to say the device is installed but I can't connect. They don't even bother to respond; I have to keep asking them to respond to my emails. I still don't have my 30-day free pass, no response from MetroConnect. The admin service is just ridiculous; they don't respect their customers. If you are selling a service, you need to have a process in place to have it activated and not wait for customers to keep running after you. Irate Customer
0 replies
11 months ago
June increase with no communication
I have never received any communication concerning any increase in June or any other month. I received an invoice with a said increase with no communication whatsoever, business as usual from Metrofibre. Shouldn't there be a communication beforehand to say you intend on increasing your fees and when so that one can determine if your services are still desirable and affordable. Give one an opportunity to terminate your services if that's one wants to do... There's no way you can send an invoice with an increase that one is not aware of without any communication saying what the increase will be and when it wll come into effect. In your industry, this formal communication must be sent months ahead and say how much will be payable. I know nothing about a June increase, I have nothing formally informing me of this. Please do the right thing. I need an explanation.
53 replies
16 months ago
Very poor network signal service outside Rustenburg(Lefaragatlhe in Phokeng)
Your signal outside of Rustenburg(Lefaragatlhe in Phokeng) is extremely poor, it's a struggle to do anything online. This has been going on forever. I would have thought you'd have done something about it by now. It seems you only care about providing quality service to people in major towns and cities, the rest of the people in other places are not looked after at all. Lefaragatlhe in Phokeng has always had a service but the quality has deteriorated so much that you might as well be absent there. In this day and age, good quality signal service is not a luxury, it is a necessity. Working from home means all those people in the cities do visit home, in the rural areas and they need a good signal if they wish to work from home while there. We constantly hear of equality when it comes to telecommunications, trying to breach the gap between the rich and the poor, but when it comes to network signal it seems you are trying to widen that gap as much as possible. Making a phone call is a struggle, just to hear the party on the other side of the line is frustrating. Connecting to the internet is the worst. This means that while here, no work can be done. How is this fair... Seeing as the people here buy your services the same way as people in towns and cities... Please come and upgrade your services in all the areas just outside Rustenburg, Phokeng to be specific. This is all tiring. It can't be okay that there's good quality signal in town but as soon as you leave town the service is almost not available. We all need to be treated with a little bit of dignity. You provide services here, make sure that it's the same quality as major towns and cities. It's the right thing to do, it's not asking for too much, just equal treatment. Thank you.
112 replies
24 months ago
Vodapay Masterpass app not sending electricity tokens
I bought prepaid electricity on the Vodapay Masterpass app and didn't get my token, just got a message as usual that says the token will be sent shortly. After that nothing. I called their customer number that's on the app. The machine answered to say they have changed the number, that's already nonsensical, you change your number, you update the app. I recrived the new number on sms. I then called their supposed new number, got to the customer service support, the operator asked for my meter number, when and how much I bought. I shared the details then he put me on hold for a long time. He then came back eventually to ask me on which platform I made my purchase. I told him it was kn Voday Masterpass app. He then told me that I came through to the wrong department. He then transferred me to mobile phone services, where the machine started rattling on about cellphone service options, obviously he transferred me incorrectly. I dropped the call and called their "new number" again, got to the customer service then the phone just rang with no answer. How is that customer service. Prepaid tokens are supposed to be sent immediately and if there are issues you don't send a usual message saying you'll send the token shortly. Please resolve this quickly and send me my token that I paid for. I need to load it before I run out.
159 replies
26 months ago
Account Problem
I have been trying to query my account with MetroFibre but my effort has so far come to naught. I sent them a query which resulted in them giving me a ticket number that was never attended to. I have tried to call their accounts department, I spoke to a consultant, explained the issue with my account, the consultant couldn't explain what was happening with the account. She promised to escalate. the query. Nothing came from that. I have been getting emails and sms's notifying me that my account is in arrears, which is caused by an account discrepancy from their side. I have tried calling them several times after an escalation was promised, every time I make a call I speak to a different consultant, who either places me on hold or the call gets dropped. No one has called me back concerning my query,
58 replies
28 months ago
Extra Disney+ subscription added without my request
Dstv decided to unilaterally add a subscription to my account without my request and have the audicity to debit my account. This is the most unprincipled thing ever. It cannot be done. If they feel that they want to add subscriptions to my account, they must pay for those subscriptions. Please refund the Disney+ subscription fee that you just debited. Don't ever load anything extra on my account and expect me to pay for it.
257 replies
35 months ago
UCOUNT unacceptable, rude and unprofessional call center
UCount Rewards: The OTP just takes too long to arrive, by the time it comes in, several more might have been requested in the interim. Entering them will fail as it might not be the expected one, the account is then blocked. The Message on the login says due to this the account Is blocked and to call the call center number provided. I took my time to make the said call, waited for 5+ minutes only for the lady to tell me that there's nothing she can do, the account will unlock after an hour. She then dropped the call on me before I could tell her that if that is the case, that is what the message on the site should have said instead of wasting my time on a call that takes forever to be answered only to be attended to by a rude consultant. Absolutely unacceptable, give the right information on self services so that no one needs to call your very rude and unprofessional call center.
53 replies
38 months ago
Streaming nightmare
Your streama just doesn't work. The navigation is just too slow, live view keeps freezing and when it's actually working it keeps rewinding. Such a bad viewing experience. First you removed the app from certain tv's after the first movers took a chance on it and tested it for you. When you were happy with the app, you decided to kick other tv's out and forced them to buy a streama to be able to stream. The viewing experience on this thing is appalling to say the least. This is not a free service, these devices are not free and the subscription is not free either. The kind of service you are providing for streaming is of such low quality you'd swear the whole thing is free. You should start refunding us for this bad experience. Unhappy viewer
53 replies
38 months ago
UNAUTHORIZED DEBIT ORDERS
Unauthorized debit orders are rearing their heads again. You notify Standard Bank, they tell you to reverse and stop it yourself. You go ahead to reverse and stop them then they charge you a fee. Why would you charge a fee for a debit order that went off without a mandate... This looks like a scheme, you allow them to go off without any mandate, then when they are reversed you charge a fee for them, this is absurd. The reasons that are provided for stopping one make it look like you had a mandate in the first place but now you are disputing it. There was never a mandate so UNAUTHORIZED should be one of the reasons for stopping a debit order.
53 replies
41 months ago
Seamless process to ...
Seamless process to amend a policy, agent very forthcoming, explained everything clearly, happy with the five star treatment.
132 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)