PL
Pikkie L
Active since Nov 2014
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Bad internet and customer service.
After being moved to a new customer system, my wifi has not been working for tbe paat 4days. I kept on phoning, since Saturday, and still nobody can assist me. They are too busy. I must wait for a call back, even that also doesn't happen. After spending almost R300 on airtime, again holding on for 40 minutes this afternoon, I was told they will again request a call back. Metro Connect moved their customers to this new system without letting us know. And now they just pulling up their shoulders, and the customer must pay the price. Such bad, very bad service provider.
0 replies
5 months ago
Unauthorized money deducting from my account.
Worst *********** people i ever delt with. Cannot understand what you are trying to explain.
2 replies
36 months ago
Bad business pratice!
We got a car from GIG Motors in Springs 3rd March 2023. The very next day we notice that the car was leaking oil, after the sales person (Jacques) gave us his word the car was checked out properly. We took the car back and listed the problems. Oil leak, when driving the steering wheel was shaking badly, aircon wasn't working, brake light in the rear window was falling off, the passenger seat has a hard plastic cover at tge bottom, that was also falling off. 3 days later they phoned, stating everything was in order. My husband went and fetch the car. First thing we noticed is that the hard plastic cover wasn't fix, when my husband spoke with Jacques, he said the mechanic said they don't have the correct tools to fix the cover. Week later the car starts jumping gears. Again my husband spoke with Jacques and he said to my husband the car was in order when he fetch the car, that it's no longer their problem. The same time we received a call from Planet 42 to see if we are satisfied with the car and the dealer. We told them the problem and they suggested we took the car to a RMI certified repair centre. Which we did. Centurion Auto Clinic. We were told the car needs to be there 3 days fir accessing the problem. The car eventually were there 9 days before the accessor had a look, and gave the okay for repairs. We were notified by Planet 42 that the cost to get the gearbox repaired is R25000.00. The warranty plan only paid R18250.00, and that we are liable for the difference which comes to R 6750.00. I spoke with Jacques at GIG Motors again and he referred me to his manager Reuben. I stated the problem and he also said that all was in order when we took the car, but he will compromises with us and pay half of the repairs which come to R3275.00 I also told him that according to the consumer board we can return the car, and either ask to get the contract void or get another car. I also told that of I don't get any satisfaction I will make a complaint at the Ombudsman. He was very cross with me and told me that I can go ahead and do so, but I will not come very far, as he knows the Ombudsman very well, they had many cases against them and all the cases was lost by the customers. So the car was in the repair centre, and we only got the car back 2nd May 2023. They gave us a 1 year warranty on the work, the very next day we noticed the car was leaking oil again. My husband phoned the repair centre, took back the car, and 2 days later we were notified that the oil leak was not due to their work, but the original oil leak was only fixed with silicone, and with their work it all came loose. They will fixed the sump, and it will cost us R1500. I was furious. I couldn't get myself thinking of how we have been **** to by GIG Motors. We had it fixed. 2 days later the car start jumping gears again. It was now only driving I. 1st and 2nd gear. Again we spoke with the repair centre and was ask to bring back the car again. In the meantime, Planet 42 deducted R6865 every month , while we sit without a car. The repair centre then said they will get another gearbox, and the car was back again for fixing. So the repair centre let us know that the 1st gearbox wasn't in good condition, they had a 2nd one. It was put in, tested and again this one jumped the 2nd gear. They are going to pull it again and see what is the problem. It's been 3 weeks already and still we don't know where we stand. I am so tired of fighting about this car. I have asked that Planet 42 rather take this car back, we cannot keep on paying for something that we cannot use. I have learned a very hard lesson. Never again will I trust people's word! And then they say: GIG - God is good. Shame on you.
1 reply
65 months ago
One plan Pet insurance
I have taken out pet insurance for my Pitt bull, and was assisted by Linden Myburgh. He was excellent in explaining all the detail of the policy. I felt well informed. Off all the pet insurance I have asked quotes for, I was well informed and happy with the service I received from Linden. Good job
1 reply
93 months ago
Bad service!!!!!
I recently bought 50 extra points from LVC last year Des, paid cash, and extra 35 points in March/April which I paid in full beginning of Aug2018. In May I requested that 25 points needs to be transferred to my daughter, as she actually bought the points in Dec, but we moved out with them and she preferred to have her share of the points. Up to now I have asked numerous times when this will be finalised. In September we were on holiday in KZN, where I signed the transfer agreement with Conrad Jacobsz and Belinda for the 35 points I bought in March /April .I then enquire about a transfer of the 25 points which we arranged in May of 2018. I was assured by Conrad and Belinda that all is sorted out and the transfer was finalised, no paper work for me to sign. Saturday morning, I received a sms from my bank stating that there was a deduction of R1631.06 from VRS. Further investigation and email to Belinda, she confirmed that at present I have 175 points, and that the management fee is for the 175points. I asked her why is the 25 points still on my name, after I was assured that it was done already, she again asked me if we are still moving fwd on the transfer. I almost lost it, and told her that I cannot believe it's still not done. After almost 6 months of constant asking and enquiring, it's still not done. I also had a conversation with Conrad about the management fee, which he told me in September will now be R89p/point management fee, because I have no 150 points. At present I pay R130.48 p/point management fee. This morning I was at your offices in Mooikloof, trying to sort out this situation. After explaining the situation, the consultant phoned Belinda and told him that she requested the paperwork from Unibrokers, and it will take about 7 days for this to be sorted out. I confirmed that I also received this confirmation from her, but at present this situation and empty promises is very frustrating and makes me very angry. I also enquired about the 35 points on when that will be loaded onto my profile. I was informed by the consultant that the points are already loaded with 2019's point, and if I need those points right now, I will have to pay the full management fee of the 35. My question, why have I not been informed by either Conrad or Belinda about this. I was waiting, and constantly requesting when will this be loaded onto my profile. Still nobody bothered to inform me. With the bying of the points in Dec and the points in March /April, I received a call from Hettie,firstly confirming that all paperwork is now finalised, asking to confirm my postal address, and email address. Also wanted to know if they can fwd me the paperwork via post or email. I said email is fine. Still now paperwork received. My frustration with all this promises and constant delays about waiting on headoffice,then this one is sick ect is now driving me crazy. If I was able to sell this points, I will not think twice, but your company told me that if they have to sell this, my management fee needs to be paid up, and they will take 25% commotion fee, which at the end leave me with almost nothing in return. Strange hie much pressure you put on your sales personal to perform selling these points, but comes to customer service, you just pull back your shoulders. If anyone has the ability to give me any answers regarding this situation, I will very much appreciate it. PS: Conrad Jacobsz was recently fired by the company, due to the fact that the manager says this job is not suitable for hom.
1 reply
94 months ago
Continous Flight delays
Last week Wednesday 12 Sept 2018, we flew from OR TAMBO INT. to KING SASHA INT. Our flight was at 11:30 am. We had to start boarding at 11am. Around 10 to 11 we were told that the flight has been delayed, and we will be notified shortly when they will be ready to board. On the accounce board we saw that the flight has been delayed with an hour and a half. Shortly after that, all the passengers got sms stating the delay due to a technical problem. Later one of the supervisors of the flight told us that the plain was damaged by and service vehicle, and they had to get another replacement plane. We eventually boarded at 12pm. Only arriving in Durham at 1:35pm instead of 12:45pm. Today 21 Sept 2018, again our flight at 8:15am from Dbn was delayed with 45min. We only left at 9:02pm and arrived at OR Tambo at 10:15. My question: What is happening with Fly Safair, this is absolutely unexpected. After talking to other passengers while waiting, about 5-8 people were complaining about Safair always being late, having flight delays. What about us as business people, who needs to attend meetings, or having to be at a interview at a certain time??? Al you do is just pull up your shoulders and say sorry for the delay, but nobody say sorry if your late for an appointment. I really think you should get your planes and schedules in order, otherwise you are going to loose business very quickly. Not your site called specials is going to do the thing anymore. Another thing, your suppose to state travelling light or with luggage. People don't want to pay extra for luggage, so they rather take 2 small suitcases on the plane, but now there is so many doing that, that there is no space in the overhead compartment, and that also delay people getting up an off the plane, because now these small suitcases needs to be putt in, and taken out from the overhead compartment. Fly Safair - not a good airline to use.
0 replies
96 months ago
Scam please be careful
After being without a job for past 2 yrs I got an invitation for an interview. Email came of a company called Montana s****s development. Email stated Andrews 54 2de Korte str Aspern House 5th floor Braamfontein. Be there by 9am Wednesday 19th July 2018. When I got there we were 40 men coming for this interview. At one stage they took one by one, then 3 by 3. We were told that if we do not hear anythingb by the latest Monday 23 July, you were unsuccessful. Thuesday morning round 11am, I received an sms, stating I was successful, have to be there again on Wednesday morning at 8am, please bring with 2 ID photos and R1370, foe access card and medical. After we (6 of us ) paid our money, we were told that we have to meet the Engineer of the mine. We were suppose to start 26th July. He will be there at 9. Few minutes after 9, we were told that the Engineer had to go for an emergency meeting, can we please come back the next day. Again I had to drive to Braamfontein from Pretoria to meet the Engineer, met the guy by the name of John. He asked me a l few questions, congratulate me on my appointment, disussed salary , and start1 Aug at Twistdraai Colliery now Thubelisha shaft. Monday 30th July I phoned the agency again, asking what is happening with the paperwork. I was told by the lady Zelda that there is a red dot behind my name, I didn't pay for my overall, boots and hat. I must come in again Tuesday morning and bring R875 with. My wife immediately told me since when does one of the biggest coalmine industries ask you to pay for medical, access card as well as your clothing. As I got to their offices again yesterday morning I demanded answers and why all of this. Zelda again phoned and the Engineer by the name of John was I a meeting, they will phone her back with in an hour. Zelda then spoke with my wife, stating that everything is in order, the job is definitely there, he has to stay in the hostel , food will be provided, he only need to take his clothes, toiletries and maybe a blanket. My wife asked her why they do not have an office number, and Zelda stated that they have only recently opened this office, their headoffice is in Kempton park.Zelda also said if I don't hear anything by 12 am we need to let her know immediately. Quarter past 12, I phoned again, stating I have heard nothing yet. Said she'll phoned me back within 5min. Next moment I got a call from HR dept, says he is Jannie, and he doesn't know anything about me starting the 1st of Aug. My paperwork is still in process, will take between 7 -14 days before I will hear if I qualified for this position, but he will go find out from the Engineer and get back to me. 3o'clock I phoned again, Zelda told me they have asked to give time till this morning 10am. At 10:20 this morning I phoned again, Zelda told me they are in meeting again, will get back to me. In the meantime my wife went into the internet and again search for ICA Marketing in Kempton park, came across a website "report fraud", and saw this company's name and people who stated exactly the same story as mine, then mywife phoned Sasol head office got their HR dept number in Secunda. After speaking to Elizeat HR, she stated that this is definitely not how they work, but gave me the recruitment number and I spoke with Lucy. Told her the story, and again told me they do not make use of any personnel agencies, only applications on the website, and they do jot ask for any money. My wife phoned Zelda to ask what is this situation, she was stumbling on her words as my wife told het about the website complaints and about Sasol. She put the phone down I my wife's ear. I phoned her again, saying I want my money back, will drive through to Braamfontein now to collect my money. She told me I don't have to set up my wife to do the talking, and I now have to fill in a form to cancel and it will take a day or 2 before I get my money. She will fwd me the cancellation form by tomorrow morning.
0 replies
106 months ago
Bad service!!!!!
On the 6th of June we went to our branch in Woodlands Boulevard Pretoria, asking for assistance on our loan account. We we refered to the loan Dept by the consultant, and spoke with a girl named Harriet. She said we should email the paperwork, copy of ID, UI19 as well as affidavit stating that my husband is without a job, and only receive UIF. Did that, after a week I mailed again asking what is happening. No answer, Emailed 4x again, still no answer. In August we went to our branch again, asking again what is happening. All of a sudden this girl has vanished, and no record if our request. We again request, still no answer. On the 13th September, we got a call from the loan Dept, stating we are one month behind. My husband explain the situation and this man made arrangements with us, stating that they will deduct half end of Oct and the other half end of Nov. Saturday morning my husband says that there is something wrong with our account. After investigation, I saw that they have deducted a double payment. We went to the branch in Kolllonade, asking for assistance. The consultant tried, after 10 min got so irritated, moved us to another phone and says we must hold on for assistance. Half an hour still no reply on the phone. I asked if we could speak to the manager. We were referred to Samantha Severs, team leader, who assisted us, also emailing the loan Dept. This morning, I emailed again, asking if their is any news. Got a mail back from Frans Mojapelo, saying we do not have extention. I again explained that this has got nothing to do with extention, we are talking about their arrangement with us, and not keeping their side. This was then refered to Reward Kemmay. My question: How many times for we as a client have to go to the bank asking for assistance, mailing, phoning ect. The bank slogan says :: How can we help you! Is this the way they help??? I am so frustrated after almost 4 months, constantly going to the bank without any help.
1 reply
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5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)