Fibre not restored after payment on 15 April 2025

Debit order for fibre never taken in April 2025. Service was suspended on 15 April 2025. EFT with immediate payment made and emailed POP at 17:00 on 15 April 2025. Service never restored as everyone went home for the night. On 16 April 2025 still no service. Pathetic service and keep getting emails asking for payment after it was made. Clearly mismanagement of account