SL
Sonja L
Active since Mar 2009
122
Reviews
0
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Reviews
122 reviews4 months ago
FNB not responding on home loan quote
I received my quote for my home loan application yesterday at 08:39. Its very confusing as it does not seem to include my further loan and obly include my readvance. I've asked now for 25 hours for clarification. My private wealth banker and the homeloans agent do not respond. I decided that "Mohammed will go to the mountain" and I will go to the FNB Home Loans office today in Sandton to get a response.
56 replies
4 months ago
Claim over 14 days old with no response or outcome
I submitted my claim for severe illness on 27 Nov 2025 and have not received any update on the status of my claim. I only receive the automated email notice when you send emails. Claims are supposed to be done in 10 working days, its now been 14 working days and no response from Sanlam. Not even a mail to say, we are working on it. Numerous calls at my expense later I was told on 11.12.2025 that the medical assessment was done during the week and the assessor will get back to me on 17.12.2025 with the outcome. I tried calling but the call centre was busy and when I called on 18.12.2025, I was told that the medical team and assessor is still working on it. I cannot get a direct answer and know that my claim will be left on a desk during the festive season and forgotten. How will Sanlam deal with a claim by my family for disability if I am for instance in a coma? Will they be send from pillar to post as well and the claim will just disappear eventually?
106 replies
4 months ago
Declined Application yet FNB still require payslips
I app**** for a readvance and a further loan on my one bond. I was told after 10 days the application is declined due to affordability. When I requested the figures how they got to that, I send numerous mails and made numerous calls but got no response except on Friday when Private Suite (Karabo) called Home Loans and came back to say they waiting on payslips. How does FNB Home Loans decline an application due to affordability yet they still need payslips? The last application I had for vehicle finance, all my rental income was left out and it seems now that all my salary income has been left out. That seems like mismanagement of my application and I need answers quick.
106 replies
6 months ago
****med by Takealot Seller
I purchased a “2TB High 2.5 inch portable SSD External HDD USB 3.0 – Blue” from MSStechS for R1189 on Takealot on 26 Nov 2023. Since purchase I never got the HDD to work. Today, 1 Nov 2025, we opened the casing and had to bend the casing due to the excessive glue. We found NO SSD EXTERNAL DRIVE inside – only 1 USB with a magnet (to make the product heavier). We tried submitting the complaint via the Takealot website but the form (when we eventually found a form) just hangs and bombed out. No landline to call either and I am sure that is against the Consumer Ombudsmans' requirements as consumes must be able to log complaints.
53 replies
7 months ago
FNB need medical procedures in hospital not only hospital account
Submitted my claim for the hospital stay from 15-20 Aug 2025 on 27 Aug 2025 and sent the hospital account confirming the stay. I got a reply to submit more documents which is weird as FNB states that there is no need to submit any NETCARE hospital claims yet they will INSIST that you send them the information. I sent an email on 30 Aug 2025 with the blood results and chronic list stating that they hypoclycemia is not a chronic condition. They confirmed on 4 Sep 2025 they never received the email and only receive emails if you ID is in the subject. I resent and called on 8 Sep 2025. FNB said I must call back on 12 Sep 2025 as they busy assessing the claim. Question is why FNB need the medical results as this is a daily hospital plan that pay for each day you are in hospital and its not linked to what procedures was done. Waiting on care@fnb.co.za to get back to me as well but they are very quiet
106 replies
8 months ago
Metrofibre do not take debit order and suspend service *******ly
Metrofibre suspended my parents' fibre on 06 August 2025 at 15:05 after they failed to take the debit order from the bank account. The funds are still sitting in the account and this is not the first time this has happened. I need to escalate the mismanagement of my account to ICASA.
159 replies
9 months ago
Car purchase price reduced, refuse balloon payment and just added policy
ABSA approved a vehicle finance deal for my VW that I am selling to a friend. It's a 2020 model car that has a full-service history and a VW maintenance plan. ABSA however refused to do a balloon payment - as per ABSA, a 2020 model car is too old to qualify for a balloon payment. In addition, ABSA has also just reduced the selling price by R15 000 on their own and included an ABSA warranty policy of R13 000 without it being requested. Since when are financial institutions allowed to just add policies and reduce purchase amounts and select when to give or not give a balloon payment?
53 replies
9 months ago
NO credit for any contractor at Standard Bank
Do not apply for any credit at Standard Bank if you are an independent contractor or a fixed term contractor. Even if you have been with a customer for 8 and a half years like I have been, you will be declined. Standard Bank discriminate against contractors yet their website does not state this before applying. They will drag you along and even ask documentation and then decline with a contradictory decline letter with the wording "Customer failed Standard Bank due diligence. Application does not meet all verification minimum criteria". I will be escalating this to the Credit Regulator for investigation and also request stats from the Credit Regulator.
56 replies
9 months ago
Applicatiin declined without car detail or amount
Do not apply for vehicle finance via the FNB app. You will get declined after adding your income and expenses before agreeing to credit checks, adding vehicle info and amount etc. I have more than required available funds but got declined. The email address shown as appqueries at wesbank dot co.za is invalid so you are on your own. Welcome to the world if a FNB Wealth client, so good luck to the normal account holders if I am treated so badly.
56 replies
9 months ago
Cannot cancel Clienteke Policies
I send a cancellation on 22 June 2025 to cancel my Clientele Hospital cash policy. 15 days later on 7 July 2025 and still no response. Clearly you cannot cancel Clientele policies. Proceeding to Ombudsman.
112 replies
Review Distribution
5 Star
4 (3.278688524590164%)
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0 (0%)
3 Star
1 (0.819672131147541%)
2 Star
23 (18.852459016393443%)
1 Star
94 (77.04918032786885%)