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Metrofile
Unclaimed Business
M
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
1.8|5 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJV
BM
Boikhutso M
1 reviews | Active since Jan 2020
28 May 2025, 09:58
Great service indeed
Good service, continues communication.
Helpful (0)
|Replies (0)BM
Boikhutso M
1 reviews | Active since Jan 2020
28 May 2025, 09:58
Great service indeed
Good service, continues communication.
0
Replies (0)zM
zikhona M
1 reviews | Active since Jan 2020
2 May 2025, 07:03
Payout
I was dismissed from the company in March 2025. I was advised provident fund will be paid within 4 weeks. When I try to email the HR or call her I get no response. I been in contact with Sanlam and they confirmed they don't have any requests on their side instead was told to contact Sgynia as my money has been moved to them. I just want what I worked for cz even my leave days were not paid but it's okay I just want my money.
Helpful (0)
|Replies (0)zM
zikhona M
1 reviews | Active since Jan 2020
2 May 2025, 07:03
Payout
I was dismissed from the company in March 2025. I was advised provident fund will be paid within 4 weeks. When I try to email the HR or call her I get no response. I been in contact with Sanlam and they confirmed they don't have any requests on their side instead was told to contact Sgynia as my money has been moved to them. I just want what I worked for cz even my leave days were not paid but it's okay I just want my money.
0
Replies (0)SL
Sonja L
1 reviews | Active since Jan 2020
16 Apr 2025, 07:48
Fibre not restored after payment on 15 April 2025
Debit order for fibre never taken in April 2025. Service was suspended on 15 April 2025. EFT with immediate payment made and emailed POP at 17:00 on 15 April 2025. Service never restored as everyone went home for the night. On 16 April 2025 still no service. Pathetic service and keep getting emails asking for payment after it was made. Clearly mismanagement of account
Helpful (0)
|Replies (0)SL
Sonja L
1 reviews | Active since Jan 2020
16 Apr 2025, 07:48
Fibre not restored after payment on 15 April 2025
Debit order for fibre never taken in April 2025. Service was suspended on 15 April 2025. EFT with immediate payment made and emailed POP at 17:00 on 15 April 2025. Service never restored as everyone went home for the night. On 16 April 2025 still no service. Pathetic service and keep getting emails asking for payment after it was made. Clearly mismanagement of account
0
Replies (0)SD
Social D
1 reviews | Active since Jan 2020
15 Apr 2025, 08:40
Absolutely Appalling Service from Metrofile - 15+ Years of Loyalty Meaninglessly Disregarded
I am writing this review with extreme frustration and disappointment regarding the utterly unacceptable service I have received from Metrofile. After being a loyal client for over fifteen years, their handling of a simple account closure has been nothing short of a complete and utter disaster, marked by a shocking lack of communication and an inexcusably prolonged process. The saga began in September 2023 (yes, you read that correctly – over a year and a half ago!) when we initiated the process to close our account. What should have been a straightforward procedure has devolved into a seemingly endless stream of emails, phone calls, and broken promises. Despite numerous attempts to engage with various representatives within Metrofile, communication has been consistently poor, bordering on non-existent at times. The fact that Metrofile is so dismissive of a long-standing client is frankly insulting. One would expect a company that values its customers to handle such a request with efficiency and professionalism. Instead, we have been met with silence, delays, and a complete lack of accountability. The process to close the account and, crucially, to have our boxes delivered back to us, remains ongoing as of today's date. This is despite repeated assurances and commitments that have proven to be utterly meaningless. To have a simple account closure drag on for this length of time is not only inconvenient but has actively hindered our own operations. The lack of clarity and the constant chasing required on our part is a significant waste of our time and resources. The email communication trail, dating back to September 2023, serves as a damning testament to Metrofile's incompetence and their utter disregard for client satisfaction. Frankly, based on this experience, I would strongly advise anyone considering Metrofile's services to look elsewhere. Their inability to manage even a basic account closure after such a long period of engagement speaks volumes about their operational efficiency and their commitment to customer service. Fifteen years of loyalty has been met with nothing but frustration and a complete lack of respect. This has been an absolutely terrible experience, and I would not recommend Metrofile to anyone. They have proven themselves to be unreliable, unresponsive, and utterly incapable of providing a satisfactory level of service.
Helpful (0)
|Replies (0)SD
Social D
1 reviews | Active since Jan 2020
15 Apr 2025, 08:40
Absolutely Appalling Service from Metrofile - 15+ Years of Loyalty Meaninglessly Disregarded
I am writing this review with extreme frustration and disappointment regarding the utterly unacceptable service I have received from Metrofile. After being a loyal client for over fifteen years, their handling of a simple account closure has been nothing short of a complete and utter disaster, marked by a shocking lack of communication and an inexcusably prolonged process. The saga began in September 2023 (yes, you read that correctly – over a year and a half ago!) when we initiated the process to close our account. What should have been a straightforward procedure has devolved into a seemingly endless stream of emails, phone calls, and broken promises. Despite numerous attempts to engage with various representatives within Metrofile, communication has been consistently poor, bordering on non-existent at times. The fact that Metrofile is so dismissive of a long-standing client is frankly insulting. One would expect a company that values its customers to handle such a request with efficiency and professionalism. Instead, we have been met with silence, delays, and a complete lack of accountability. The process to close the account and, crucially, to have our boxes delivered back to us, remains ongoing as of today's date. This is despite repeated assurances and commitments that have proven to be utterly meaningless. To have a simple account closure drag on for this length of time is not only inconvenient but has actively hindered our own operations. The lack of clarity and the constant chasing required on our part is a significant waste of our time and resources. The email communication trail, dating back to September 2023, serves as a damning testament to Metrofile's incompetence and their utter disregard for client satisfaction. Frankly, based on this experience, I would strongly advise anyone considering Metrofile's services to look elsewhere. Their inability to manage even a basic account closure after such a long period of engagement speaks volumes about their operational efficiency and their commitment to customer service. Fifteen years of loyalty has been met with nothing but frustration and a complete lack of respect. This has been an absolutely terrible experience, and I would not recommend Metrofile to anyone. They have proven themselves to be unreliable, unresponsive, and utterly incapable of providing a satisfactory level of service.
0
Replies (0)M
Moritz
1 reviews | Active since Jan 2020
20 Jan 2025, 09:05
We had an amazing experience with the installation process by MetroFibre
We had an amazing experience with the installation process by MetroFibre. From submitting the request to scheduling and completing the installation, everything went smoothly and was handled professionally. We were kept informed every step of the way, which made the entire process seamless. Ben, the technician, arrived half an hour early and provided exceptional service with a high level of professionalism. It was truly a great experience, and I would highly recommend their service to anyone!
Helpful (0)
|Replies (0)M
Moritz
1 reviews | Active since Jan 2020
20 Jan 2025, 09:05
We had an amazing experience with the installation process by MetroFibre
We had an amazing experience with the installation process by MetroFibre. From submitting the request to scheduling and completing the installation, everything went smoothly and was handled professionally. We were kept informed every step of the way, which made the entire process seamless. Ben, the technician, arrived half an hour early and provided exceptional service with a high level of professionalism. It was truly a great experience, and I would highly recommend their service to anyone!
0
Replies (0)TT
SM
Sammy M
1 reviews | Active since Jan 2020
28 Oct 2024, 01:24
Metrofibre and Home-Connect are the worse Fibre ISP's ever
Home-Connect is the worst Fibre ISP there is... Firstly they upgraded my services twice from 25mbps to 50mbps amd thereafter from 50 to 75mbps without informing me at all... This is so much annoying... Now for like 2 to 3 months I am getting intermittent horrible services and now I have logged a request to cancel my services with them and their up is not allowing me to cancel. I want to serve their 1 painful notice month in November as I can't have a stable connection for like 5 minutes... This is not on at all... Please cancel my services with you immediately... I have been on their WhatsApp, emails and call forever, over a week of daily interactions and still no assistance... I have also contacted their Metrofibre to no help... Please cancel my services immediately...
Helpful (0)
|Replies (0)SM
Sammy M
1 reviews | Active since Jan 2020
28 Oct 2024, 01:24
Metrofibre and Home-Connect are the worse Fibre ISP's ever
Home-Connect is the worst Fibre ISP there is... Firstly they upgraded my services twice from 25mbps to 50mbps amd thereafter from 50 to 75mbps without informing me at all... This is so much annoying... Now for like 2 to 3 months I am getting intermittent horrible services and now I have logged a request to cancel my services with them and their up is not allowing me to cancel. I want to serve their 1 painful notice month in November as I can't have a stable connection for like 5 minutes... This is not on at all... Please cancel my services with you immediately... I have been on their WhatsApp, emails and call forever, over a week of daily interactions and still no assistance... I have also contacted their Metrofibre to no help... Please cancel my services immediately...
0
Replies (0)