Metropolitan deserves half a star, not a full one

Metropolitan?? No man, I submitted a funeral claim last week, it’s been a week and NOTHING has been done. Doesnt funeral claim scream URGENT?? I have to call and follow up daily and im given the same excuse. It’s been a week! The average funeral claim is 48hrs and you know what? This isn’t the first time this company is making me come to HP. If you don’t complain they don’t attend to you. This is atrocious to say the least