Worst service by MH gems 007579242

Disappointed by the way Gems is treating their members. We have sent a membership application form on the 12 of August 2025, two to three weeks later they are telling us that only the manin members details are capture, the dependants are not captured, the application is still not complete, the staff are giving different turn around time as an excuse. How can you capture one application form for two weeks, who does that?, we are following up for the the 3rd time and we are told that the capture is still busy capturing for three weeks?