No Water

I have once complained about the water issue and they gave me a reference number my house number is 5846 Makhalima Street Zone 12 Sebokeng 1983 the 4 street from my house don't have water but the corner house at my street and the whole of Zone 12 have water, from my uderstanding they were going to do the water reduction/ low pressure but we don't have water at all it's rainy season the Vaal Dam will be reaching 100% son and they will open the dam while we don't have water . They promised us water but they can't deliver are we not the South Africans