Complain

I booked a for Tuesday 03/09 but my car was not serviced what is worse is to get there around 7 am then my car went to workshop around 1 , come out around 3 pm and they told me that they don't have air filters and oil filter my car was supposed to be done major service but instead I was told to comeback without any apologize and considering my time I spent there plus my fuel from Mount Frere to Mthatha is a distance but no one tried to even apologize for my time there or any inconveniences that they cause because I was supposed to be at work instead I just drove there for nothing