Poor communication and unacceptable service

I’m disappointed with the service from this panelbeater. While the repair work on my car seems fine, the customer service has been appalling. We were told the repairs would take a few hours, but several days later we still do not have our car back.

Communication is non-existent; no timelines, no proactive updates, and it is almost impossible to get hold of anyone. When we do ask for updates, we are met with passive-aggressive and dismissive attitudes.

Keeping a customer’s vehicle without proper communication or respect is completely unacceptable. I would not recommend this business unless they drastically improve how they treat their clients.