Mf Autobody
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Mf Autobody in Boksburg delivers an overwhelmingly positive customer experience, particularly in panel beating and body repairs. Customers consistently praise the quality of repairs, friendly and professional staff, and proactive communication throughout the repair process. The business scores strongly in Service, Repairs & Maintenance (4.6), Staff Professionalism & Conduct (4.6), and Communication & Aftercare (4.5).
Top Strengths:
- •Service, Repairs & Maintenance: Customers consistently describe repairs as flawless and factory-quality. Turnaround times meet or exceed expectations. Staff like Doni, Armando, and Paula are praised by name for seamless repair coordination.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#11Ranked In Repairs & Service
23 hours 36 minutesAverage Time To Reply
57 NPSRecommended: Very Likely
Replied to 50% of negative reviews
Typically takes less than 133 hours 1 min to reply
TrustIndex
0
Score
Ranking
#11
in Repairs & Service
Avg Reply
23 hours 36 minutes
NPS Score
57
Recommended: Very Likely
Replied to 50% of negative reviews
Typically takes less than 133 hours 1 min to reply
Review Distribution
4.7|64 Reviews
May '25 - Apr '26
5(92.2%)
4(1.6%)
3(0%)
2(0%)
1(6.3%)
5(92.2%)
4(1.6%)
3(0%)
2(0%)
1(6.3%)
Recent reviews (64)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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Dominique S
1 reviews | Active since Jan 2020
17 Mar 2026, 14:21
Extremely poor service, rude staff, and *************
From the very first interaction, our experience with this panelbeater has been unacceptable. We initially corresponded via email to confirm when to bring in our car. On the day we arrived, we asked when we could pick it up and were laughed at with a casual “two weeks.” We reluctantly agreed, as we had no other option. The car was completed in a little over a week, though with some issues. When we went to collect it, the original staff member could not answer basic questions about the work done. We pointed out scratches, and only then was another staff member called in, the only person we met who was actually helpful. He resolved the scratches and assured us the dashboard issue would be fixed, and that they would call us to bring the car back for a few hours of work. We had to follow up repeatedly, eventually insisting on email communication due to our lack of trust. Communication over the phone has been extremely poor; the staff are passive-aggressive, dismissive, and at times quite rude. After multiple delays, we were finally told we could bring the car in on a Thursday. We declined waiting at the workshop as we needed to return to work. Follow-ups continued to yield little or no response, and on Friday we were told the car would be ready Monday, which never happened. Tuesday has passed with no updates despite continuous attempts to reach them. At this point, we are desperate and do not trust this place at all. While some of the repair work may be acceptable, the complete lack of communication, repeated delays, and rude, passive-aggressive behavior make this business impossible to recommend.
Helpful (0)
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Dominique S
1 reviews | Active since Jan 2020
17 Mar 2026, 14:21
Extremely poor service, rude staff, and *************
From the very first interaction, our experience with this panelbeater has been unacceptable. We initially corresponded via email to confirm when to bring in our car. On the day we arrived, we asked when we could pick it up and were laughed at with a casual “two weeks.” We reluctantly agreed, as we had no other option. The car was completed in a little over a week, though with some issues. When we went to collect it, the original staff member could not answer basic questions about the work done. We pointed out scratches, and only then was another staff member called in, the only person we met who was actually helpful. He resolved the scratches and assured us the dashboard issue would be fixed, and that they would call us to bring the car back for a few hours of work. We had to follow up repeatedly, eventually insisting on email communication due to our lack of trust. Communication over the phone has been extremely poor; the staff are passive-aggressive, dismissive, and at times quite rude. After multiple delays, we were finally told we could bring the car in on a Thursday. We declined waiting at the workshop as we needed to return to work. Follow-ups continued to yield little or no response, and on Friday we were told the car would be ready Monday, which never happened. Tuesday has passed with no updates despite continuous attempts to reach them. At this point, we are desperate and do not trust this place at all. While some of the repair work may be acceptable, the complete lack of communication, repeated delays, and rude, passive-aggressive behavior make this business impossible to recommend.
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Dominique S
1 reviews | Active since Jan 2020
17 Mar 2026, 13:56
Poor communication and unacceptable service
I’m disappointed with the service from this panelbeater. While the repair work on my car seems fine, the customer service has been appalling. We were told the repairs would take a few hours, but several days later we still do not have our car back. Communication is non-existent; no timelines, no proactive updates, and it is almost impossible to get hold of anyone. When we do ask for updates, we are met with passive-aggressive and dismissive attitudes. Keeping a customer’s vehicle without proper communication or respect is completely unacceptable. I would not recommend this business unless they drastically improve how they treat their clients.
Helpful (0)
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Dominique S
1 reviews | Active since Jan 2020
17 Mar 2026, 13:56
Poor communication and unacceptable service
I’m disappointed with the service from this panelbeater. While the repair work on my car seems fine, the customer service has been appalling. We were told the repairs would take a few hours, but several days later we still do not have our car back. Communication is non-existent; no timelines, no proactive updates, and it is almost impossible to get hold of anyone. When we do ask for updates, we are met with passive-aggressive and dismissive attitudes. Keeping a customer’s vehicle without proper communication or respect is completely unacceptable. I would not recommend this business unless they drastically improve how they treat their clients.
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Tebogo N
1 reviews | Active since Jan 2020
13 Mar 2026, 15:11
Wonderful service, my car looked as good as new
Wonderful service, my car looked as good as new. I was also updated continuously regarding the progress of the repairs and the repairs were done on time. I cannot emphasise just how great their service is. Also, their shop is CLEAN and smells absolutely wonderful. The staff is very friendly and I felt welcomed upon my arrival until my departure.
Helpful (0)
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Tebogo N
1 reviews | Active since Jan 2020
13 Mar 2026, 15:11
Wonderful service, my car looked as good as new
Wonderful service, my car looked as good as new. I was also updated continuously regarding the progress of the repairs and the repairs were done on time. I cannot emphasise just how great their service is. Also, their shop is CLEAN and smells absolutely wonderful. The staff is very friendly and I felt welcomed upon my arrival until my departure.
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Bram P
1 reviews | Active since Jan 2020
25 Feb 2026, 06:58
Excellent in communicating to customers and making follow up calls
Excellent in communicating to customers and making follow up calls. Staff friendly and very helpfull. Reception and workshop clean and tidy. They have the right recepy for customer service.
Helpful (0)
|Replies (0)BP
Bram P
1 reviews | Active since Jan 2020
25 Feb 2026, 06:58
Excellent in communicating to customers and making follow up calls
Excellent in communicating to customers and making follow up calls. Staff friendly and very helpfull. Reception and workshop clean and tidy. They have the right recepy for customer service.
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