DS
Dominique S
Active since Jul 2013
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Extremely poor service, rude staff, and *************
From the very first interaction, our experience with this panelbeater has been unacceptable. We initially corresponded via email to confirm when to bring in our car. On the day we arrived, we asked when we could pick it up and were laughed at with a casual “two weeks.” We reluctantly agreed, as we had no other option. The car was completed in a little over a week, though with some issues. When we went to collect it, the original staff member could not answer basic questions about the work done. We pointed out scratches, and only then was another staff member called in, the only person we met who was actually helpful. He resolved the scratches and assured us the dashboard issue would be fixed, and that they would call us to bring the car back for a few hours of work. We had to follow up repeatedly, eventually insisting on email communication due to our lack of trust. Communication over the phone has been extremely poor; the staff are passive-aggressive, dismissive, and at times quite rude. After multiple delays, we were finally told we could bring the car in on a Thursday. We declined waiting at the workshop as we needed to return to work. Follow-ups continued to yield little or no response, and on Friday we were told the car would be ready Monday, which never happened. Tuesday has passed with no updates despite continuous attempts to reach them. At this point, we are desperate and do not trust this place at all. While some of the repair work may be acceptable, the complete lack of communication, repeated delays, and rude, passive-aggressive behavior make this business impossible to recommend.
0 replies
1 month ago
Poor communication and unacceptable service
I’m disappointed with the service from this panelbeater. While the repair work on my car seems fine, the customer service has been appalling. We were told the repairs would take a few hours, but several days later we still do not have our car back. Communication is non-existent; no timelines, no proactive updates, and it is almost impossible to get hold of anyone. When we do ask for updates, we are met with passive-aggressive and dismissive attitudes. Keeping a customer’s vehicle without proper communication or respect is completely unacceptable. I would not recommend this business unless they drastically improve how they treat their clients.
0 replies
47 months ago
Pick 'n Pay ASAP steals your money.
I had an incorrect order on the 21st of the month and still to today I still have to keep phoning and emailing them every time I get told to wait a few days and then nothing. If I contact them again I have the same story every time, I can not believe that the support team and division are functioning like this.
402 replies
69 months ago
Supersonic is useless STAY AWAY
No support, no communication. We have been requesting a cancelation for months, they just went quite, today our line dropped to only find out that our line is suspended?? but we have been paying... WOW this is really just useless, we are all working from home! we have tried talking to everyone and just get get no feedback.. do yourself a favour and stay far away from this company!!!
53 replies
115 months ago
Awesome and fast response
<p>Awesome and fast response from King Price Insurance and very friendly call centre personnel, Ben Chilufya.</p> <p>Very happy with the service that I have received from them up to date.</p> <p>Will definitely recommend them.</p>
56 replies
115 months ago
Awesome and fast response
<p>Awesome and fast respons from King Price Insurance and very friendly call center personell, Ben Chilufya.</p> <p>Very happy with the service that I have received from them up to date.</p> <p>Will defnatley recoment them.</p>
56 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)