MFC holding my R58k and car for a month after selling vehicle with chassis fault

On the 8th of April 2026 I bought a car from MFC Auction house in Kempton Park this a division of Nedbank for R58,732.50. The prior DEKRA report provided by MFC did not show any issues on the chassis. However, when I took it for my own DEKRA roadworthy test, it failed due to a severe undisclosed chassis fault. On 22 April 2026, I returned the car to MFC. Their team inspected it, acknowledged the fault, and took the car back. Since then, MFC has held both my money and the vehicle for nearly a month.The case handler completely ignores my emails.

I spoke to an internal staff member who informed me that management has officially declined my request to swap the car for another one of similar value. Yet, they are still r not refunding my money or reimburse me for the R5,230.50 I spent on new tyres and licensing before discovering the defect. MFC is ********ly holding R63,963.00 of my money, leaving me stranded with no car and no communication. I need Nedbank Management to intervene immediately.