Not doing right by their clients

We have been clients of MFP Automation for 9 years. The last 5 years has been a terrible experience for the following reasons.

After signing a new contract in 2017 we were given an inferior copier. It printed inferiorly. The toner given was generic printed poorly and ran up very quickly. The company even doubted us when we would say the toner was up. They eventually changed the toner which was a bit better. However, this machine has given inferior printing quality since day one...and to this day no one has been able to actually fix the quality of printing. We have spent thousands of extra rands printing at printing companies so we can get better quality prints. (our previous machine quality was excellent). Every time we complained someone came to "fix" it...give it a week or two and it is back to streaky printing. The printing on normal laser printer cardboard was terrible!

In November 2020 we decided we had enough and asked for a settlement quote. The quote was for R9500+- which at the time for two years left of the contract we thought was a bit much so thought we would stick it out for an additional year and then get another settlement quote.

In January 2022 we were given another settlement quote of R7580. This made no sense to me with the previous amount quoted, but they stood firm on this. Not only are they charging for the remaining rental but also a service fee that obviously we won't be making use of. The photocopier goes back into their possession too.

We are also a small NGO and this is a large amount that could have been used for the good of the communities we serve.

I have recommended their service in the past and had clients that signed up with them. I will definitely not do it again, MFP Office Automation Group does not work for the best of their clients.