MO
Mfp Office Automation Group
Unclaimed Business
MO
Mfp Office Automation Group
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#8
in Security
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Mihle R
1 reviews | Active since Jan 2020
12 Jun 2024, 19:04
Subject: Urgent: Failure to Update Banking Details Causing Misrepresentation of Account Status
Subject: Urgent: Failure to Update Banking Details Causing Misrepresentation of Account Status Dear [MFP Customer Service], I am writing to express my extreme dissatisfaction with the ongoing issue regarding the update of my banking details in your system. Despite multiple attempts and assurances from your team, my updated banking information has not been reflected accurately in your records. This negligence on your part has led to a series of misrepresentations regarding my account status. While I have updated my banking information promptly, your failure to reflect these changes in your system has resulted in undue stress and inconvenience for me. Furthermore, this oversight has led to a false impression that I am falling behind on payments when, in fact, the issue lies solely with your inability to update my banking details accurately. I urge you to rectify this matter immediately and ensure that my updated banking information is reflected accurately in your system without further delay. Additionally, I request that you provide compensation for the inconvenience and stress caused by this persistent issue. I expect a prompt resolution to this matter and trust that you will take the necessary steps to prevent such occurrences in the future.To get back to me my email is zramovha@gmail.com Sincerely, Zodwa Ramovha
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Mihle R
1 reviews | Active since Jan 2020
12 Jun 2024, 19:04
Subject: Urgent: Failure to Update Banking Details Causing Misrepresentation of Account Status
Subject: Urgent: Failure to Update Banking Details Causing Misrepresentation of Account Status Dear [MFP Customer Service], I am writing to express my extreme dissatisfaction with the ongoing issue regarding the update of my banking details in your system. Despite multiple attempts and assurances from your team, my updated banking information has not been reflected accurately in your records. This negligence on your part has led to a series of misrepresentations regarding my account status. While I have updated my banking information promptly, your failure to reflect these changes in your system has resulted in undue stress and inconvenience for me. Furthermore, this oversight has led to a false impression that I am falling behind on payments when, in fact, the issue lies solely with your inability to update my banking details accurately. I urge you to rectify this matter immediately and ensure that my updated banking information is reflected accurately in your system without further delay. Additionally, I request that you provide compensation for the inconvenience and stress caused by this persistent issue. I expect a prompt resolution to this matter and trust that you will take the necessary steps to prevent such occurrences in the future.To get back to me my email is zramovha@gmail.com Sincerely, Zodwa Ramovha
0
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Linda M
1 reviews | Active since Jan 2020
26 Jan 2023, 13:00
Faulty landline phones
I applied for landlines for my offices at MFP and every week there was an issue , the phones were not working. I was getting countless messages from clients complaining that they can’t get through to my office to make bookings. I would call MFP and send emails, someone would come but the phones were still having the same issue. When I emailed them wanting to cancel they didn’t respond instead they would come to my office and make promises. I sent a cancellation notice and they are telling me I still need to pay rental of the phones . I don’t understand why I’m told to pay for rental of the phones as the I wasn’t getting service that I was paying for. I was losing clients because the phones were forever faulty. They failed to provide what I was paying for and should therefore release me from their contract!
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Linda M
1 reviews | Active since Jan 2020
26 Jan 2023, 13:00
Faulty landline phones
I applied for landlines for my offices at MFP and every week there was an issue , the phones were not working. I was getting countless messages from clients complaining that they can’t get through to my office to make bookings. I would call MFP and send emails, someone would come but the phones were still having the same issue. When I emailed them wanting to cancel they didn’t respond instead they would come to my office and make promises. I sent a cancellation notice and they are telling me I still need to pay rental of the phones . I don’t understand why I’m told to pay for rental of the phones as the I wasn’t getting service that I was paying for. I was losing clients because the phones were forever faulty. They failed to provide what I was paying for and should therefore release me from their contract!
0
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2022, 05:29
Get The Job Done!
If you are looking for expert voip, office copiers,printers and cctv solutions turn to the MFP group with a great variety of options and solutions for your business. Madelyn the team works tirelessly to make sure that you receive value for your solution over short or long period with there technicains just a call away! Thank you to Madelyn and the MFP group team for their support! Great service at any time!
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Anonymous
1 reviews | Active since Jan 2020
7 Feb 2022, 05:29
Get The Job Done!
If you are looking for expert voip, office copiers,printers and cctv solutions turn to the MFP group with a great variety of options and solutions for your business. Madelyn the team works tirelessly to make sure that you receive value for your solution over short or long period with there technicains just a call away! Thank you to Madelyn and the MFP group team for their support! Great service at any time!
0
Replies (0)HR
Helene R
1 reviews | Active since Jan 2020
27 Jan 2022, 09:53
Not doing right by their clients
We have been clients of MFP Automation for 9 years. The last 5 years has been a terrible experience for the following reasons. After signing a new contract in 2017 we were given an inferior copier. It printed inferiorly. The toner given was generic printed poorly and ran up very quickly. The company even doubted us when we would say the toner was up. They eventually changed the toner which was a bit better. However, this machine has given inferior printing quality since day one...and to this day no one has been able to actually fix the quality of printing. We have spent thousands of extra rands printing at printing companies so we can get better quality prints. (our previous machine quality was excellent). Every time we complained someone came to "fix" it...give it a week or two and it is back to streaky printing. The printing on normal laser printer cardboard was terrible! In November 2020 we decided we had enough and asked for a settlement quote. The quote was for R9500+- which at the time for two years left of the contract we thought was a bit much so thought we would stick it out for an additional year and then get another settlement quote. In January 2022 we were given another settlement quote of R7580. This made no sense to me with the previous amount quoted, but they stood firm on this. Not only are they charging for the remaining rental but also a service fee that obviously we won't be making use of. The photocopier goes back into their possession too. We are also a small NGO and this is a large amount that could have been used for the good of the communities we serve. I have recommended their service in the past and had clients that signed up with them. I will definitely not do it again, MFP Office Automation Group does not work for the best of their clients.
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Helene R
1 reviews | Active since Jan 2020
27 Jan 2022, 09:53
Not doing right by their clients
We have been clients of MFP Automation for 9 years. The last 5 years has been a terrible experience for the following reasons. After signing a new contract in 2017 we were given an inferior copier. It printed inferiorly. The toner given was generic printed poorly and ran up very quickly. The company even doubted us when we would say the toner was up. They eventually changed the toner which was a bit better. However, this machine has given inferior printing quality since day one...and to this day no one has been able to actually fix the quality of printing. We have spent thousands of extra rands printing at printing companies so we can get better quality prints. (our previous machine quality was excellent). Every time we complained someone came to "fix" it...give it a week or two and it is back to streaky printing. The printing on normal laser printer cardboard was terrible! In November 2020 we decided we had enough and asked for a settlement quote. The quote was for R9500+- which at the time for two years left of the contract we thought was a bit much so thought we would stick it out for an additional year and then get another settlement quote. In January 2022 we were given another settlement quote of R7580. This made no sense to me with the previous amount quoted, but they stood firm on this. Not only are they charging for the remaining rental but also a service fee that obviously we won't be making use of. The photocopier goes back into their possession too. We are also a small NGO and this is a large amount that could have been used for the good of the communities we serve. I have recommended their service in the past and had clients that signed up with them. I will definitely not do it again, MFP Office Automation Group does not work for the best of their clients.
0
Replies (0)A
PL
Paolo L
1 reviews | Active since Jan 2020
11 Jun 2020, 15:18
Poor MFP
Sold us the whole World, instalation was good about three months ago, and then it fell apart No invoicing but debit orders keep going with unknown deductions, no clarifications despite several queries sent by us technical issues where we had none before been waiting about 2 months for resolution manager was supposed to come to a meeting this week, never confirmed very poor
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Paolo L
1 reviews | Active since Jan 2020
11 Jun 2020, 15:18
Poor MFP
Sold us the whole World, instalation was good about three months ago, and then it fell apart No invoicing but debit orders keep going with unknown deductions, no clarifications despite several queries sent by us technical issues where we had none before been waiting about 2 months for resolution manager was supposed to come to a meeting this week, never confirmed very poor
0
Replies (0)CR
Chan R
1 reviews | Active since Jan 2020
27 Mar 2015, 15:17
They do what they say they will ... and more !
This is my first ever review on Helopeter. I feel compelled to write about the MFP Office Automation Group, a superb company based in Cape Town who installed a 8-camera CCTV system at my home.<br> The owner Damian came out promptly to offer a quote, which in itself is praiseworthy in lackadaisical Cape Town! Upon acceptance of the quote, I requested waiver of the 50% upfront deposit because I've been bitten previously by \service providers"disappearing with my deposit or giving me grief even before commencing with the job. Damian agreed to my request provided I sign a Purchase Order. Of course"
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Chan R
1 reviews | Active since Jan 2020
27 Mar 2015, 15:17
They do what they say they will ... and more !
This is my first ever review on Helopeter. I feel compelled to write about the MFP Office Automation Group, a superb company based in Cape Town who installed a 8-camera CCTV system at my home.<br> The owner Damian came out promptly to offer a quote, which in itself is praiseworthy in lackadaisical Cape Town! Upon acceptance of the quote, I requested waiver of the 50% upfront deposit because I've been bitten previously by \service providers"disappearing with my deposit or giving me grief even before commencing with the job. Damian agreed to my request provided I sign a Purchase Order. Of course"
0
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