HR
Helene R
Active since Nov 2012
15
Reviews
0
Industries
Reviews
15 reviews27 months ago
Vitality HealthyWeight programme not a Vitality company and unfair cancellation fee!
I signed up for their Healthy Weight programme two weeks ago and I find it severely lacking for various reasons. I want to cancel the service but they want to charge me a R750 cancellation fee for no services rendered. I cannot even escalate this with Vitality as they say it is a third party service like Virgin Active. This does not seem possible when the web page has no third party contact (it just refers you back to Discovery). The Discovery logo is part of the Healthy Weight logo. Beware before joining another programme who has no one who can be held accountable or able to deal with your requests.
0 replies
33 months ago
Shocking AC Direct - Sells you items they don't have and do not refund you timeously or ever?
I purchased a dehumidifier on their site only to be told it is out of stock and whether I would like to exchange it and pay the difference for a dehumidifier that costs R3500 more than the one I purchased. This purchase was made just under two weeks ago. I have not yet received my refund. They say it can take up to 21 days. I have emailed them numerous times that I think this is unacceptable and that they should return my money but they could care less. I won't do business with them again. 1. You didn't even bother finding me an alternative with a similar price range. 2. You couldn't bother giving my money back when I need that device ASAP for health reasons as I need to make a purchase elsewhere.
0 replies
44 months ago
Trinity Cavan Matt Tile - A tile defected for bathroom and floor use
I purchased the Trinity Cavan Matt tile from Italtile. I'm very disappointed with the tile. It constantly looks dirty, no matter what you do! I have steam cleaned I have used grout off and I have used their Easy Clean. I have been told it's not a defect of the tile and told to use various cleaning products to clean the tile. If it weren't such an expensive tile, I would just knock it up. They said to clean it once off with grout off...I have done it more than once and marks still remain. Grout off is acidic and has damaged my black shower waste (because it is kind of hard not to get it on there while cleaning). It can also only be cleaned after the trap is fitted because it has to be grouted around there....They say it isn't a defect but a tile that constantly looks dirty no matter how much you clean, is a defect...and obviously when you clean it "once off" with grout off it is kind of hard not to get it on the grout that then also leaks again onto the tile, creating a vicious staining cycle. I believe this tile isn't suitable for the floor and I would appreciate at the very least being refunded for the 4sqm in my bathroom so that I can replace it with a suitable floor tile....I had no problem with my wall tile. Whilst writing this review I went and attempted the grout off again...works in some parts but not ALL...and like I said again spreads the grout again...
712 replies
51 months ago
Not doing right by their clients
We have been clients of MFP Automation for 9 years. The last 5 years has been a terrible experience for the following reasons. After signing a new contract in 2017 we were given an inferior copier. It printed inferiorly. The toner given was generic printed poorly and ran up very quickly. The company even doubted us when we would say the toner was up. They eventually changed the toner which was a bit better. However, this machine has given inferior printing quality since day one...and to this day no one has been able to actually fix the quality of printing. We have spent thousands of extra rands printing at printing companies so we can get better quality prints. (our previous machine quality was excellent). Every time we complained someone came to "fix" it...give it a week or two and it is back to streaky printing. The printing on normal laser printer cardboard was terrible! In November 2020 we decided we had enough and asked for a settlement quote. The quote was for R9500+- which at the time for two years left of the contract we thought was a bit much so thought we would stick it out for an additional year and then get another settlement quote. In January 2022 we were given another settlement quote of R7580. This made no sense to me with the previous amount quoted, but they stood firm on this. Not only are they charging for the remaining rental but also a service fee that obviously we won't be making use of. The photocopier goes back into their possession too. We are also a small NGO and this is a large amount that could have been used for the good of the communities we serve. I have recommended their service in the past and had clients that signed up with them. I will definitely not do it again, MFP Office Automation Group does not work for the best of their clients.
0 replies
60 months ago
Account billed and no phone has been delivered yet!
I placed an order for an Iphone SE on March 12. I am still awaiting for this phone to be delivered. My account has been deducted and I have no device. I keep phoning your call centre and they tell me they will escalate it. No one calls me back and no one can sort this mess out! I need this to be fixed ASAP.
0 replies
61 months ago
Endless waiting for device!
I applied for a new mobile contract online on the 10th of March. My money has been deducted and I haven't received my phone. I have followed up three times, but your call centre operatives are useless. Apparently the delivery validation team has been trying to validate the address now since the 23rd of March and no one can follow up with them to find out what is going on. I need this device for work purposes and it is really ridiculous for a process to take so long!
0 replies
64 months ago
Ridiculous premium calculation that should never have been!
I had to put in a small claim last week, which was dealt with fine, but we found that an old address that we asked to be removed from our business profile in July last year was not done. We therefore were insured at three addresses. Today I thought to rectify their mistake and asked them to remove the third address. The two addresses that remained are the same and all our equipment that was stored at the old address was under all risk cover. Today when Outsurance removed the address they recalculated our premium to an additional R600pm from R1280 to R1874! I think this is absolutely ridiculous and I am disgusted by it. I should have not bothered fixing the policy (spending 40 minutes on the phone doing this). I would have been covered and would have been paying my original premium. If Outsurance cannot see the illogical way they have dealt with this I will be moving insurance companies before month end!
122 replies
64 months ago
Ridiculous premium calculation that should never have been!
I had to put in a small claim last week, which was dealt with fine, but we found that an old address we had that we asked to be removed from our business profile in July last year was not done so. So we were insured under three addresses. Today I thought to rectify there mistake and ask them to remove the third address. The two addresses that remained are the same and all our equipment that was stored in old address was under all risk. When they removed the address they recalculated our premium to an additional R600pm from R1280 to R1874! I think this is absolutely ridiculous and disgusted by this. I could have not bothered fixing the policy, still been covered and kept paying my original premium. If they do not sort this out, I am for sure moving insurance companies before month end!
0 replies
94 months ago
Your billing is a hot mess! Sort it out!
Please sort my billing out!! I have paid my accounts every month, even though my account is supposed to be debited every month...it does not debit so I pay manually. On three occasions I have had a Naidoo Collection from Telkom on random dates...I have interest charged to my account. Its really a hot mess, I never know when I should pay manually or when you will decide to randomly deduct. On top of this it takes up to two weeks to reflect a payment made when they deduct via the Naidoo Collection which then shows my account in arrears and then I get messages telling me how if I don't pay they will blacklist me. I am really disappointed and feel I should have never gone with Telkom, the stress is just too much. Please can you sort out my account...I want my account to show that my account is in good standing and at this stage it should show that I owe Zero rand!!!!
53 replies
97 months ago
Treated like a number...Can't admit fault!
My issue with Discovery is still not resolved. What don't you understand that there has been errors on your system...I can't be penalised for you system not working properly...for the past three months it has always shown I need 34/36 visits to keep my 75% status...which you can see I have done. When is Discovery going to take responsibility for their mistakes. I feel unfairly done by and think I should move all my products to an honest company. I expect this matter to be resolved and my 75% discount to be reinstated immediately for YOUR ERROR on YOUR system...It might be time for me to move all my products!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
3 (20%)
1 Star
12 (80%)