Mail & Guardian--very poor service

The Mail & Guardian is an excellent newspaper but it gives miserable service (!) to Kindle subscribers. I have had a Kindle sub for almost three years. Suddenly in December it does not download the 4 December issue. Amazon chat (also totally unhelpful) finally tells me that they did not receive it that week. It never showed up. The 10 December issue did come but the current issue has not. I tried the website link to subscriptions--does not work (!!). On the 21st I talked to someone in Subscriptions who took my cell number and said she would phone me back. Nothing. Later in the day I phoned the Jo'burg number and talked to someone else who said \they had many complaints about Kindle"--she also did not phone back. What is the use of a Kindle sub if it doesn't work and so I need to buy the print copy? Probably there is a new employee who doesn't know what they are supposed to do. M&G"