SR
Susan R
Active since Dec 2015
2
Reviews
0
Industries
Reviews
2 reviews109 months ago
Telkom: Beyond Awful Service!
<p>After the severe thunderstorm in my area of KZN on 11 April, I logged a fault with Telkom the morning of the 12th since my landline, router and ADSL had all been affected. It took them SEVEN days to come to my home to fix the problems. Numerous phone calls to Telkom representatives were an experience of total frustration. At one point my fault request was deleted because it was "not relevant". Even an "escalated" reference number did not help.</p> <p>Even though I had insisted that the technician phone or text me so I could be at home to let him/her in, the representatives ignored my request and a representative sent a tech who did not find me at home.</p> <p>Only one representative (a woman) had any sense of empathy for my seven days problem. The others were basically useless.</p> <p>Since Telkom is a monopoly I know that my experience is not unique!</p>
56 replies
126 months ago
Mail & Guardian--very poor service
The Mail & Guardian is an excellent newspaper but it gives miserable service (!) to Kindle subscribers. I have had a Kindle sub for almost three years. Suddenly in December it does not download the 4 December issue. Amazon chat (also totally unhelpful) finally tells me that they did not receive it that week. It never showed up. The 10 December issue did come but the current issue has not. I tried the website link to subscriptions--does not work (!!). On the 21st I talked to someone in Subscriptions who took my cell number and said she would phone me back. Nothing. Later in the day I phoned the Jo'burg number and talked to someone else who said \they had many complaints about Kindle"--she also did not phone back. What is the use of a Kindle sub if it doesn't work and so I need to buy the print copy? Probably there is a new employee who doesn't know what they are supposed to do. M&G"
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
1 (50%)