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After previously trying to sort out the matter telephonically, Douglas in accounts told me to e-mail my problem to him which I duly did on 27 January with a cc to Jabulile. <br> <br> I have had no acknowledgement or reply since then.<br> <br> Here is the e-mail dated 27 January.<br> <br> On 12 December I subscribed to M&G online pdf issue and paid 324.95, your banking reference number BB5346. Six month subscription.<br> <br> What happened then is that I got confused because I thought the online pdf issue was the same as just googling M&G and of course that doesn't work, and in sheer frustration I re-registered for another 6 month sub on 10 January and paid R324.95 again by credit card, your banking reference number BB6011. And then I got the pdf to work.<br> <br> I phoned last week to reverse the second payment made on 10 January, a refund was promised but no refund ensued and now I can't see the original sub number on my online account. It seems to be have been erased from your records. There is just the second sub number 104871. <br> <br> The first sub should still be running from 12 December, and the charge on 10 Jan for R324.95 for the second sub should be reimbursed to me. Kindly do so.