Disappointed in Mi7

Appalled by the sloppy service received from Mi7..I received a call from the Control Room, and was informed that an armed response vehicle will be sent to my house, as the alarm went off, and nobody was at home at that time, and they'll provide feedback shortly. After 2hrs from the call from the Control Room, I called them back, to follow up and find out what was going on. I was informed that the armed response was at my house and did an inspection and found everything to be in order.l, and the reason for not calling me back, was due to their telephones not functioning properly. I don't know how it's my problem, as I'm a paying customer for their services? When we got home in the afternoon, we found the door of the outside room to be open. My question now is, was the security guards really at the premises, did they do a proper inspection, or did the Control Room just tell me a lie to make me feel at ease? I'm really disappointed, and losing faith in this business