The worst service ever

The bad service that I got from the Hatfield branch (Karabo Tsonope) refused to assist me and literally took her back and said to my face that she is going for lunch and she said to me even if I wait or come back she will not assist I should just see how I fix my Mibco profile with my employer. The efforts, time and money wasted for someone to just give me attitude. My employer has been sending emails to her with no response and this is the customer service I get from her after several attempts of trying her to assist us