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Mibco
Claimed Business
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AI Review Summary
Based on recent customer reviews, Mibco receives overwhelmingly negative feedback centred on severe delays in processing provident fund and pension claims, often stretching months beyond promised timelines. Customers report being unable to reach consultants via phone or email, receiving contradictory information from different agents, and being passed between departments without resolution. Several reviews highlight the emotional toll on elderly pensioners and their families. Incorrect documentation handling and system failures compound frustrations. One positive review praised a specific Bellville branch consultant for going above and beyond to resolve queries.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-78
Recommended: Unlikely
Review Distribution
1.2|22 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mibco
Based on recent customer reviews, Mibco receives overwhelmingly negative feedback centred on severe delays in processing provident fund and pension claims, often stretching months beyond promised timelines. Customers report being unable to reach consultants via phone or email, receiving contradictory information from different agents, and being passed between departments without resolution. Several reviews highlight the emotional toll on elderly pensioners and their families. Incorrect documentation handling and system failures compound frustrations. One positive review praised a specific Bellville branch consultant for going above and beyond to resolve queries.
Mibco has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. Hellopeter has tracked Mibco across 187 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWVDW
Warren Van Der Westhuizen
1 reviews | Active since Jan 2020
15 Mar 2026, 19:05
Poor and unsatisfactory service
I am really struggling to get updates and feedback on a potential pension payout. I beg, plea and ask for updates, which are ignored. I honestly do not know what to do.
Helpful (0)
|Replies (0)WVDW
Warren Van Der Westhuizen
1 reviews | Active since Jan 2020
15 Mar 2026, 19:05
Poor and unsatisfactory service
I am really struggling to get updates and feedback on a potential pension payout. I beg, plea and ask for updates, which are ignored. I honestly do not know what to do.
0
Replies (0)VM
Vusi M
1 reviews | Active since Jan 2020
3 Feb 2026, 09:54
MIFA/MIBCO MOST HORRIBLE COMPANY
This is the worst most unfrofessional company i have ever come across, i submitted my claim on 12 October 2025 today is 3 February 2026 and i have received no feedback , ive filled in claim forms , ive sent countless emails ive called twice a week since last year but i keep being sent from pillar to post I wanted to claim my provident fund from 2007 , i was sent forms which i was asked to fill and send back which i did on 12/10/2025 , i called back 2 months later on 12/11/2025 i was told i filled in the wrong forms and that i must fill in unclaimed benefits forms which i did and sent back , i was asked to contact MIFA going forward but still the terrible service is the same i called yesterday 02/02/2026 i was told my claim has been sent i should call back after a week , the consultants are the worst ive ever come across and the service is just none existand because even the email addresses on their websit dont even work and return as undelivered I would never recommend this company to anyone, its easy when they take your money , i even wonder if i will ever receive my funds or they have been looted like everything else in South Africa
Helpful (0)
|Replies (0)VM
Vusi M
1 reviews | Active since Jan 2020
3 Feb 2026, 09:54
MIFA/MIBCO MOST HORRIBLE COMPANY
This is the worst most unfrofessional company i have ever come across, i submitted my claim on 12 October 2025 today is 3 February 2026 and i have received no feedback , ive filled in claim forms , ive sent countless emails ive called twice a week since last year but i keep being sent from pillar to post I wanted to claim my provident fund from 2007 , i was sent forms which i was asked to fill and send back which i did on 12/10/2025 , i called back 2 months later on 12/11/2025 i was told i filled in the wrong forms and that i must fill in unclaimed benefits forms which i did and sent back , i was asked to contact MIFA going forward but still the terrible service is the same i called yesterday 02/02/2026 i was told my claim has been sent i should call back after a week , the consultants are the worst ive ever come across and the service is just none existand because even the email addresses on their websit dont even work and return as undelivered I would never recommend this company to anyone, its easy when they take your money , i even wonder if i will ever receive my funds or they have been looted like everything else in South Africa
0
Replies (0)FG
Francois G
1 reviews | Active since Jan 2020
18 Dec 2025, 16:37
I would say bad customer service, but since there are no customer service, I can't rate them. If the system allowed 0 stars, I would give them that!
I have tried to submit claim docs in November. No feedback. Then I phoned in early December, and they said email it to a different email address. Then a week later, I phoned again, and they said no new claims can be sent via email since December. (Why could the consultants I spoke to on the 3rd of December not tell me this????) Since then, I have made about 20 phonecalls to their offices (Some consultants just hung up whilst I was trying to explain my situation and frustration). Some offered to assist (I had to mail them screenshots to show that the system they have is not working). I never received feedback again. Finally, someone agreed that his manager will phone me back.... Two days later and 0 phonecalls. This must be the worst service-oriented company in the country. I don't know how you are still in business!!!
Helpful (0)
|Replies (0)FG
Francois G
1 reviews | Active since Jan 2020
18 Dec 2025, 16:37
I would say bad customer service, but since there are no customer service, I can't rate them. If the system allowed 0 stars, I would give them that!
I have tried to submit claim docs in November. No feedback. Then I phoned in early December, and they said email it to a different email address. Then a week later, I phoned again, and they said no new claims can be sent via email since December. (Why could the consultants I spoke to on the 3rd of December not tell me this????) Since then, I have made about 20 phonecalls to their offices (Some consultants just hung up whilst I was trying to explain my situation and frustration). Some offered to assist (I had to mail them screenshots to show that the system they have is not working). I never received feedback again. Finally, someone agreed that his manager will phone me back.... Two days later and 0 phonecalls. This must be the worst service-oriented company in the country. I don't know how you are still in business!!!
0
Replies (0)BN
Busiswa N
1 reviews | Active since Jan 2020
26 Nov 2025, 17:11
Horrible services
I am posting this review out of absolute frustration with the disgraceful service my father has received regarding his provident fund claim. What should have been a straightforward and respectful process has turned into an exhausting, stressful, and unacceptable experience for a 60-year-old man who simply wants what is rightfully his. We have sent multiple emails, followed up countless times, provided all documents requested, and yet we are still sitting with NO progress. Instead of taking responsibility, the company keeps passing the claim from one person to another with zero communication, zero urgency, and zero accountability. The complete lack of professionalism has caused my father unnecessary stress, sleepless nights, and emotional strain. No elderly person should be treated this way — especially when they have worked their entire life and depend on these funds for their wellbeing. The service has been nothing short of dreadful. Not once have we received meaningful feedback, timelines, or updates. Instead, we have faced delays, empty promises, and a careless attitude. I would not recommend this company to anyone. The way they handle claims is unacceptable, and they clearly have no respect for the people whose livelihoods depend on these funds.
Helpful (0)
|Replies (0)BN
Busiswa N
1 reviews | Active since Jan 2020
26 Nov 2025, 17:11
Horrible services
I am posting this review out of absolute frustration with the disgraceful service my father has received regarding his provident fund claim. What should have been a straightforward and respectful process has turned into an exhausting, stressful, and unacceptable experience for a 60-year-old man who simply wants what is rightfully his. We have sent multiple emails, followed up countless times, provided all documents requested, and yet we are still sitting with NO progress. Instead of taking responsibility, the company keeps passing the claim from one person to another with zero communication, zero urgency, and zero accountability. The complete lack of professionalism has caused my father unnecessary stress, sleepless nights, and emotional strain. No elderly person should be treated this way — especially when they have worked their entire life and depend on these funds for their wellbeing. The service has been nothing short of dreadful. Not once have we received meaningful feedback, timelines, or updates. Instead, we have faced delays, empty promises, and a careless attitude. I would not recommend this company to anyone. The way they handle claims is unacceptable, and they clearly have no respect for the people whose livelihoods depend on these funds.
0
Replies (0)SM
Shaun M
1 reviews | Active since Jan 2020
11 Nov 2025, 08:16
Poor customer service
After waiting so long in n the quee the guy was so cold and let me wait so long to check why i cant register on the App he actually ended the call while i am waiting for an answer. Service is terrible.
Helpful (0)
|Replies (0)JM
Jethro M
1 reviews | Active since Jan 2020
23 Oct 2025, 12:48
Horrible service
I had resigned from my company and submitted my withdrawel application the application sat at the wrong department for 2 weeks after a follow up was told to send it another email address for processing I then get a call from Doreen Kinder who was very rude and says they can't process my withdrawel because the application arrived at her to late and I must speak to her supervisor Phumi Sithole who does not take calls or respond to emails i have even sent emails to the complaint email address with no response this is people's lives and money that they are playing god with
Helpful (0)
|Replies (0)JM
Jethro M
1 reviews | Active since Jan 2020
23 Oct 2025, 12:48
Horrible service
I had resigned from my company and submitted my withdrawel application the application sat at the wrong department for 2 weeks after a follow up was told to send it another email address for processing I then get a call from Doreen Kinder who was very rude and says they can't process my withdrawel because the application arrived at her to late and I must speak to her supervisor Phumi Sithole who does not take calls or respond to emails i have even sent emails to the complaint email address with no response this is people's lives and money that they are playing god with
0
Replies (0)IL
Imraan L
1 reviews | Active since Jan 2020
1 Oct 2025, 08:02
Disgusting service mibco
Absolutely disgusting service, every consultant tells you the same story we are capturing your application call back tomorrow, total waste of time been 2 months no joy and no one can assist same story every day.....
Helpful (0)
|Replies (0)IL
Imraan L
1 reviews | Active since Jan 2020
1 Oct 2025, 08:02
Disgusting service mibco
Absolutely disgusting service, every consultant tells you the same story we are capturing your application call back tomorrow, total waste of time been 2 months no joy and no one can assist same story every day.....
0
Replies (0)TM
Tshego-entle Mbatsane
1 reviews | Active since Jan 2020
18 Sept 2025, 11:54
The worst service ever
The bad service that I got from the Hatfield branch (Karabo Tsonope) refused to assist me and literally took her back and said to my face that she is going for lunch and she said to me even if I wait or come back she will not assist I should just see how I fix my Mibco profile with my employer. The efforts, time and money wasted for someone to just give me attitude. My employer has been sending emails to her with no response and this is the customer service I get from her after several attempts of trying her to assist us
Helpful (0)
|Replies (0)TM
Tshego-entle Mbatsane
1 reviews | Active since Jan 2020
18 Sept 2025, 11:54
The worst service ever
The bad service that I got from the Hatfield branch (Karabo Tsonope) refused to assist me and literally took her back and said to my face that she is going for lunch and she said to me even if I wait or come back she will not assist I should just see how I fix my Mibco profile with my employer. The efforts, time and money wasted for someone to just give me attitude. My employer has been sending emails to her with no response and this is the customer service I get from her after several attempts of trying her to assist us
0
Replies (0)