Busiswa N

Horrible services

I am posting this review out of absolute frustration with the disgraceful service my father has received regarding his provident fund claim. What should have been a straightforward and respectful process has turned into an exhausting, stressful, and unacceptable experience for a 60-year-old man who simply wants what is rightfully his. We have sent multiple emails, followed up countless times, provided all documents requested, and yet we are still sitting with NO progress. Instead of taking responsibility, the company keeps passing the claim from one person to another with zero communication, zero urgency, and zero accountability. The complete lack of professionalism has caused my father unnecessary stress, sleepless nights, and emotional strain. No elderly person should be treated this way — especially when they have worked their entire life and depend on these funds for their wellbeing. The service has been nothing short of dreadful. Not once have we received meaningful feedback, timelines, or updates. Instead, we have faced delays, empty promises, and a careless attitude. I would not recommend this company to anyone. The way they handle claims is unacceptable, and they clearly have no respect for the people whose livelihoods depend on these funds.