FM
Francois G
Active since Mar 2017
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
I would say bad customer service, but since there are no customer service, I can't rate them. If the system allowed 0 stars, I would give them that!
I have tried to submit claim docs in November. No feedback. Then I phoned in early December, and they said email it to a different email address. Then a week later, I phoned again, and they said no new claims can be sent via email since December. (Why could the consultants I spoke to on the 3rd of December not tell me this????) Since then, I have made about 20 phonecalls to their offices (Some consultants just hung up whilst I was trying to explain my situation and frustration). Some offered to assist (I had to mail them screenshots to show that the system they have is not working). I never received feedback again. Finally, someone agreed that his manager will phone me back.... Two days later and 0 phonecalls. This must be the worst service-oriented company in the country. I don't know how you are still in business!!!
0 replies
18 months ago
Account frozen with no warning
Capitec decided to freeze my account due to a payment I received from someone else (Calling it a *****ulent payment). I have spent over 40 minutes on the phone with them They made me get an affidavit to explain that I get payments from an online crypto trading platform. After doing all of this, I have to run around and do everything for them to try and prove that I did not receive a *****ulent payment. Your service is disgusting Capitec. I had to borrow petrol money from someone because you decided to get clever and froze my account. No notifications or communication from your side. This is after banking with you for 11 years. Your customer service to loyal clients is SHOCKING!!!!!
0 replies
26 months ago
Capitec, Horrible for credit!!!!
I have been a Capitec bank customer since 07/01/2013. Since Nov 2023 there has been over 80k going into my account. My credit score with Transunion shows as excellent... With all that being said, Capitec will not even look at opening a credit card or Capitec vehicle finance. You are saying affordability. I have R500 in monthly debt on accounts. Not once have you asked me for income and expense amounts. Today, I walked into your Springs branch and got treated like I was a little kid. Is this what I get for 11 years of loyalty Capitec? I have an FNB account also, it seems like I will be moving my salary into that account from here on out. Will be closing my Capitec account within this week. I am honestly disappointed in you Capitec. You are in my eyes, the worst bank in SA at the moment!!!
168 replies
27 months ago
What a terrible mist-managed company!!!
We purchased 2 camping chairs from Game Boksburg online. After they took the payment, we had to hear that they only had one in stock. My wife asked them to source one from another branch as we need them for a camping trip. The manager advised my wife a week ago that they would then deliver the chairs to our premises last weekend. But they didn't even bother to contact us to let us know that they were no longer delivering the weekend. On Monday, they again promised the next day. Now we are on Wednesday and leaving to go campaign on Friday 09/02/2024 and still NO chairs. The initial call we received said they would refund one chair but it will take 7 working days. Now, here we are 7 days later.... No Chairs. No refunds. No Service. I think that Game should register as a political party as they provide the same "lack" of service as the politicians. Game, you will not see me, nor my family and friends in your branches again. The sad part is, we bought the majority of our monthly groceries at Game. It seems like Makro got new customers.
58 replies
35 months ago
Website error.
On their website, they advertised a price incorrectly. I purchased 3 units that I knew was under priced. They phoned me and asked if they could offer me the same product but under a different brand. I know that it is always easy to complain, but you have to give credit where credit is due. Matrix warehouse, thank you for admitting to your error and keeping your customer happy. I bought other products the same day because I trust your brand!
0 replies
56 months ago
Capitec, the blunder of all banks.
I had a client pay money into my account with immediate payment on Thursday 2nd September 2021. At that time I was loading stock at a mine 300km away from home. It is now Saturday 4th September 2021 and I am still stuck by the mine because I have to pay for my stuff at the salvage yard. I have phoned Capitec so many times and have had so many rude consultants who just refused to help(saying if money needs to come into my account, then it is not their problem, I must contact the other bank) one person sent me a link with a ref number so I could send the proof of payment to them. Today, the phone and the person tells me that the error is on Capitec's side and the money will be returned to the original person's account. When I asked the lady for her name because I am going to report capital on hello peter, she put the phone down in my ear. Is this what customer care is Capitec? My time away from my family and the extra cost involved for having to buy food this side because I can't leave the mine with my bakkie. Is that worth nothing to you? No SMS feedback or courtesy SMS to say you have problems with your system? I have a business account with Standard bank and seems that I (along with my family) will be closing our capitec accounts as soon as I get back to my hometown. You Capitec, have zero customer care consultants worth their salaries and as a big financial institution, you have failed your clients in more ways than you can imagine.
106 replies
73 months ago
Wrongfully ITC listed
We had a Cell C LTE contract with cell number: 062 037 3715 . After numerous complaints about signal quality and data usage. (Cell C said they would send someone out to test the signal, but nobody ever came to do the tests) I ended up returning the device in it's original packaging as per Cell C's head office instructions to the Cell C retailer in Springs Mall and they said that they would cancel this account. I later found out that I was listed on ITC for the unpaid account. I requested a statement for this because I paid every month whilst the unit was in my possession. I have since tried to contact Cell C on numerous occasions in order to resolve this but they are using the "Lockdown" as an excuse not to work on my account query. So in the interim, I am faced with a decreasing credit score. I feel that they are not giving any assistance with regards to this and I am the one suffering without any satisfaction.
105 replies
96 months ago
Pathetic customer support
I moved into a new property and sold our extra vehicle to cover moving costs and electricity deposits. My vehicle was delivered to a dealer and he made an internet payment to my FNB account on 30/05/2018. The dealer gave the proof of payment to me at his offices. Logic tells me that all the good banks will transfer the funds between 24 and 48 hours. However, Standard bank takes their own time. I have since tried phoning the customer care line where a consultant tried to insult my intellegence by making up a story that every payment made has to be investigated first and that causes the delay. I have a 4 month old son now sitting in the cold and dark because Standard bank needs to "investigate" their own clients. I can with all honsety say that this makes me feel that Standard bank feels nothing for people who could have been potential clients. I will share my experience with everyone to make sure that people know what they are in for when dealing with Standard bank. I dread the phone calls I will have to make on Monday to fight for my money. Please guys. Do something about your systems and the staff that gives false information. ( misleading a client is against the FAIS policies btw)
53 replies
106 months ago
Quick to list but suck at customer care
<p>My wife and I decided to port our numbers from Vodacom to Telkom mobile. She went in the first to complete the docs for the port and then I went the following day. Whilst I was submitting the docs to port, my wife applied for a data package. Little did we know that this would just cost is time and bad service. My wife had an existing MSISDN on Telkom mobile. They managed to port her Vodacom number to the SIM that she already had for a long time. This error meant that her Telkom mobile number that we had for a while just got deleted. When we went to query why her new number got activated on her existing SIM, then we were told that the number is deleted and there is nothing anyone could do about it. We bought a new SIM with a new number and was told that her port would be activated within 24 hours. This didn't happen. My port also got delayed with no valid reason and I ended up going to another Shop in another town to get it resolved. They had my port activated whilst I was still in the shop, so I came to the conclusion that the Springs branch just didn't know what they are doing. My wife's port eventually got activated and we assumed our problems were over. At the end of that month, my bank account got debited for my wife's contract. I had to go to the bank to reverse the debit order costing me bank fees. We went to the branch again and asked them to rectify it, because I never agreed to have a debit order on my account. Since then, they were debiting my account every month and cost me bank charges every month to reverse it. My wife's account never got debited. She later on got a mail to say that she is handed over to a lawyer for non payments. We went and paid the outstanding amount with their cancellation fees and now that we urgently need a letter confirming that the Telkom mobile account is settled, nobody wants to assist us. I went to a branch where I had to wait more than 30 min to see a manager. He had an attitude about helping me and eventually agreed to mail someone for assistance... Yet, nothing came from it. I would like my bank charges money back but nobody knows how to resolve my issue. I am shocked at the service we received. Telkom gave no communication with regards to the payments. They had the wrong address listed on their systems. (I told the lady the day my wife signed the contract that she spelt the address wrong). But she never fixed it. I will definitely be telling everyone about the service we received from telkom mobile.</p>
196 replies
111 months ago
Uncapped bundle not working
<p>I purchased a pre-paid 1 day uncapped bundle to download software for my iPhone. To my surprise, once the 150mb full speed limit was reached, my system kept on telling me the network was lost. I thought maybe my USB ****le was faulty and attempted to download the software with my handset as a tethering device. All of this to no avail. I sat from just after 12 until about 7pm trying to download and managed to get up about 50mb downloaded. I feel that this product is a waste of money and I am horrified at the amount of data I could access with an "uncapped" promo. I used to be an area manager for an MTN franchise and always tried to defend MTN when people complained. But suffering through it first hand makes me happy that I ported my main number to a different network. Please guys, stop advertising a product that is clearly a lie.</p>
56 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
8 (80%)