WV
Warren Van Der Westhuizen
Active since Feb 2022
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
Poor and unsatisfactory service
I am really struggling to get updates and feedback on a potential pension payout. I beg, plea and ask for updates, which are ignored. I honestly do not know what to do.
0 replies
1 month ago
Unjustified freezing of account/********* business practice/questionable business practice
I cannot believe the audacity of this bank, they simply freeze funds without any realistic reason. I have funds being transferred between myself and my nephew on a regular basis, my bank statements show every transaction in detail. There is an established pattern between our accounts and that is irrefutable. I initially did a large payment at the beginning of December for his safe keeping of funds intended for my sister and his mother as her inheritance from my fathers passing on 22nd November 2025. She was hospitalized for personal reasons, hence kept in his account. An amount of R46,400 was transferred today to secure her a new domicile upon her upcoming release. This would be a deposit plus 4 months rental upfront. Now Capitec takes the liberty of freezing both mine and my nephews' accounts and I receive an sms and WhatsApp advising of potential *****. We both now sit without any funds and am told we must both get affadavits explaining the nature of the transaction. What a poor excuse for a bank, not doing a simply correlation and crosscheck of both accounts to ascertain this is not *****ulent to any degree. This is now jeopardizing my sisters well being and risking the lease agreement as it is time sensitive. I am going to take this matter to the Ombudsman and should this have any baring on my sisters future and safety, there are going to be huge legal implications, which can and will be proven. I am totally and utterly disgusted in this bank and its protocol, this is technically ***** of its own kind and they have no right to freeze legal funds and abuse their power of people and their own money. Each and every cent is of a legal nature, this will be presented to the Ombudsman in due course. I will be closing my account once this is resolved. Be warned, this is ************ and without any justification. No excuses or apologies can resolve this matter. Both myself and my nephew have been rendered without any monies for the time being regardless of the impact it has on a persons life!
212 replies
1 month ago
Poor and unsatisfactory customer service
The customer service here is non-existent, emails regarding important issues are totally ignored. Possibly the worst service I have ever received from a bookmaker. I recently defected from WSB and believe it to be a huge mistake.
53 replies
2 months ago
Poor and appalling customer service
Ongoing issue, simply cannot get this resolved. Pending transaction on my account that keeps my account on a negative balance. I need to close my account, but due to a negative balance it cannot be actioned. Order for Mr Delivery paid for and received on the 21st January. Back and forth between Capitec and Mr Delivery without any progress, they are shirking responsibility on both sides. No one is prepared to call the other and resolve this matter. So, this pending transaction just remains. Totally and absolutely appalling and diabolical service. Surely, this can be addressed and the Capitec system can be manually overrided to bring the system up to date?
168 replies
3 months ago
Absolute nightmare
Absolutely appalling, the customer service here is non-existent. Opened an account which remains inactive after submitting all required documentation. I then emailed a few times and was totally ignored. The online chat with an AI assistant was also a nightmare. Pathetic service!
56 replies
4 months ago
Phenomenal service!
Absolutely fantastic! Payout on a funeral policy the same day! Staff at Sky City were exceptional!
53 replies
5 months ago
Excellent service
Marlize is a pleasure and always eager to help and assist.
53 replies
6 months ago
Appalling service
My father is an 81 year old man, who worked for 65 years and contributed to the UIF for roughly 40 years. The service and priority given to his claim has been absolutely appalling, to the point where it is affecting his life and survival. He has sent around 30 emails over the past 6 weeks and the UIF staff have made promises that payment has been made, but nothing has been received to date. It has been stressed that the money is uregntly required, however the UIF staff choose to ignore requests for a proof of payment. These individuals are unprofessional and lack a good work ethic, they simply do not care. Will my father ever receive his funds is now the question. Should something happen to him, this constitutes grounds for a civil suit, because they are playing with his survival and could ultimately face eviction because of an evident lack of compassion and understanding of his compromised position. I cannot believe that for all his contributions, that he is given no thought or priority. The people inmvolved hide safely behind their desks and do not provide any satisfactory service at all.
0 replies
7 months ago
Absolutely appalling service and lack of interest!
I am being totally ignored by the UIF. The process started well, but then I was asked to submit additional documents, which I did promptly. Now, communication has stopped, and all my emails are ignored, and no feedback or updates are forthcoming. They simply do not care about how they affect a person's life with this unprofessional work ethic. I am literally begging for feedback and answers, and still, it goes totally ignored.
0 replies
12 months ago
Truly poor and unsatisfactory service
Honestly, I wish I did not have to use Surf4Life as a service provider. I have experienced more problems in 2 months than I experienced with my previous ( reliable ) provider. As are the rules of my complex, I am forced to use Surf4Life, nevermind that I have a job that relies hugely on my WIFI connection. Appalled, unhappy, dissatisfied, lack of problem solving and lack of professionalism.
58 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
17 (77.27272727272727%)